Debra the receptionist has the worst attitude, she might hate her job, if you need something and ask her in a very friendly way forget it, she will be very aggressive and unrespectul, the hotel
Other than that is pretty good
Breakfast is good and the gym is clean, room are pretty good in size, I need to be back in Katy the next few weeks she is the reason why I'm looking for another place
To
Stay.
MiriamtU2851LN, Thank you for feedback regarding your recent stay at the Home2 Suites by Hilton Houston/Katy. I am very sorry to hear that you had a bad experience/encounter with one of our front desk team members. Rest assure this not common and we train our team members to be friendly, welcoming, and accommodating to all guest, at all times. I have passed your comments along to the department manager to address your concerns accordingly. Thank you for staying with us & we hope to welcome you back soon.
Best Regards,
Matthew Ewing, CHIA
General Manager
Scritta inizialmente in Inglese su www.tripadvisor.com. Vedi traduzioni.