Firstly, Kassiopi is not in the middle of nowhere, it is a very well-known popular resort in the North of Corfu. Generally in our experience of 30 years, guests who book online always research the place they are visiting. The bus runs 3 times a day this time of the season as not many guests are here yet to use it regurarly, so 3 times a day is plenty for this time of the season. Regarding the heating, the tour operator the guest booked with knows that the heating is charged extra, at 3 euros a day, but even after explaining this to the guests, they still were very rude and aggressive towards us and made it clear they would immediately write bad reviews. They were provided with winter duvets and were offered an extra heater which they declined. Also they were very rude to the cleaner, they pushed her out of their room so they did not let her do her job and clean, so by the time they left, the apartment was in a horrible state. They refused to leave the accommodation at the requested time, causing problems for the next guests who had to wait well past their check-in time.The stayover tax is not in our control, it is required by law , something they would have known about had they done their research, the guest should have been aware of this. No other guest has complained about this as it is known that there is a new goverment regulation in Greece. Ariti apartments are one of the best accommodation in Kassiopi and we know for a fact that the room and the outside area was not dirty as we make sure of that every day. But even in the case that it was dirty, the guest should have come to our office and told us about it, something that never happened. There were at least 10 places open for food and refreshments at this time, as well as 5 supermarkets, pharmacy and 2 bakeries to provide for their FOUR day stay.