AVOID AVOID AVOID!
Stayed at this villa 9th – 19th August 19 and to say we were disappointed is an understatement! We don’t usually write reviews, but felt the need to do so on this occasion to hopefully stop others wasting their hard earned money.
We arrived in the evening at the main entrance gate which was in complete darkness. The security panel was broken, and we were unsure how to enter. We finally found that the single gate wasn’t locked, so eventually found the villa (not feeling very safe at this point). We struggled to open the outside door for around 10 minutes, which was stressful when you have three tired children waiting to get in! Initial impressions of the villa were good, and couldn’t wait to wake up in the morning. The excitement soon disappeared when all we could hear from 7am (sometimes earlier) was dogs barking from the villa behind, and close by. This is a massive problem where the villa is located, and totally spoiled any relaxing time we planned to have. We reported the issue to the owner who assured us this wasn’t normal for the area, and the police would be called if it carried on? Well the dogs carried on barking until we went to bed, and we reported the issue again which was completely dismissed by the owner as she reminded us we were in a residential area, and we should be enjoying the local “culture” WOW.
Pool, looked like it hadn’t been cleaned (properly) in quite some time. Heavy scum marks around the sides, and dirt at the bottom. This was reported to the owner who sent the pool cleaner the next day. This was blamed on suncream from us due to not showering prior, but it was only the 2nd day, and was clearly a build-up of weeks/months! Anyway, he tried to resolve the issue with salts, but this didn’t work, so after a second complaint, he returned later in the week with some de-greaser, and had the hose-pipe in the pool all day washing the complete pool out. We went out for the day, and returned to find the hose-pipe had been left running all day (and that night), so we didn’t remove it presuming it was being flushed. The owner has since blamed us (on HomeAway site) for flooding the decking area with the hose pipe??! Seriously??
Other issues outside included very worn and unstable pool table (informed it was a new one prior to our stay!). Mouldy and broken sun loungers and generally worn/old furniture. Then the BBQ!! Absolutely disgusting and unusable. Small make shift bbq with old grills full of rust. Lights around pool not working. All around the pool is slippery tiles and all around the tiles are cactus = recipe for disaster! It’s not for children at all.
Some of the issues in the villa were initially overlooked by ourselves as we tried to enjoy our stay, but as more and more things were found broken or unusable it became simply frustrating. Our main and biggest issue (which the owner continued to completely ignore) was the mouldy blinds in the front bedroom where our children slept. We then had more mould to our bed sheets! Owner argued ‘impossible’ but after a photo she accepted it was! Replacement sheets brought in whilst out which was thrown on our bed- opened it out on the night to find a huge tear through it and the smell of them was vile, at this point I thought surely this is some sort of joke. Having already made the owner aware of a list of things wrong and that we were unhappy about we expected better service then this. 1. They Were not changed for us and the mouldy sheets removed and 2. These weren’t checked before given to us!! Crazy!!! We were pretty fed up by this point and turned the mouldy sheets over and continued with them that night and washed them ourselves the next day.
More issues included; lack of essential items such as sweeping brush, bath mat. A very mis match kitchen with chips in glasses etc. (which we have since been accused of!!)! Main toilet that is shared between guests in the other three bedrooms was awful. Patched up in so many areas (duck tape holding all the pipework together!) a horrible smell coming from it the whole time- and a broken toilet seat for us!
Oh and then the Air con- Only one bedroom (the pink room) has air con that runs continuously, all of the others you have to switch on yourself every 2 hours so be prepared to be waking up rather hot and have to get up and switch them all back on again, and then mop up if they overflow into the bedroom like it did for us, all through the wardrobe and onto our clothes. Also Please don’t be fooled that this villa has 4 bedrooms, there’s 3 with some sort of store room with a curtain across being classed as a bedroom!!
This certainly was far from the sort of luxury villa we was expecting. We’re not sure if the owner actually has any idea what the pool cleaner or the cleaners are doing or maybe she does and is turning a blind eye. She comes across very nice and helpful throughout UNTIL you have complaints then she shows her true colours! We felt very let down with our stay as most of our complaints/issues were disregarded and we were told ‘the type of people who make these complaints are the ones who are wanting some sort of refund- you are receiving what you paid for-enjoy.’