Dear Angel, I'm very sorry to hear about your issues. There's a reason why I always tell my guests to CONTACT ME if there's a problem. It's because I CAN and I WANT to help. I was there during your stay and personally checked the Wi-Fi you used: it was working fine. If you recall we even exchanged emails on TripAdvisor's platform. And I was logged onto the same network as you. If at some point during your stay it wasn't working I could've fixed that. So why didn't you tell me? The same goes for the satellite TV. I have a very reliable repairman who comes within a few hours. It turns out it was a simple matter of replacing some batteries in the remote. These things happen and CAN BE EASILY FIXED as long as we know about them. I firmly believe that problems need to be addressed right away. Shying away from complaining DURING your stay only achieves 2 results: - a less pleasant experience for you - a less favorable review for us Both are not very good, so why not try to solve the issues when they happen? I'm sorry you missed the information about the cleaning fee but this is clearly mentioned on our TripAdvisor page along with the specific costs for every service we offer. We've decided to keep any extra charge separate for a very good reason: to keep TripAdvisor's commision as low as possible. If you had told me about this I could have explained to you how with TripAdvisor's booking fee being 14% of the total rent, you actually saved money by paying these charges separately. This is also explained in the F.A.Q. file you received before your arrival. I could've also explained to you that after the pipes broke down in several homes in the area due to excessive water pressure, this has been significantly reduced in the entire neighborhood. As for the stairs there's a very sturdy handrail to hold on to and there are only about 10-12 steps in total. We've hosted hundreds of guests from all over the world and (knocking on wood!!!) nobody ever got hurt in any way. Tibor, the rest of my staff and I are here to help you. We care about our guests and want people to feel at home in our homes. But as an old Hungarian saying goes: "If a child stays mute not even his mother will know what he's saying". Thank you once again for being our guest and taking the time to review us, Kati Ruotolo - Manager

Gentile signora, grazie per la sua accurata recensione e per essere stata nostra ospite! Il parcheggio non è incluso nei nostri (già modici) prezzi e va prenotato per tempo (specialmente ad Agosto!). Questa informazione è chiaramente specificata nell'ultimo paragrafo della descrizione dell'appartamento. Vorrei inoltre chiarire che lei non ha soggiornato nell'appartamento descritto qui ma nel nuovissimo appartamento con terrazza panoramica di 42 mq sul castello di Buda, chiamato appunto"La Terrazza". Le abbiamo offerto questo upgrade a titolo completamente GRATUITO. Pertanto l'uso della lavatrice non era compreso. Grazie ancora, Kati Ruotolo - BudaHome Apartments.