I spent many hours online researching a place to stay in Prague that was close to the Charles Bridge, but not too loud as to make it difficult for us to fall asleep at night. I couldn't find any hotel that could accommodate two adults and two kids (8 yr old and 2 yr old) -- rooms were either immediately unavailable or I had to get two rooms. It was a hassle. I finally found the Residence Karolina Prague that's managed by Prague City Apartments and read all the reviews, which convinced me that I found the place for us. The photos of the apartments available looked inviting and I was able to choose the one I thought would be most suitable. I reserved it with no difficulty and received an email confirmation and later an email from Simona, one of the guest relations managers, who asked if I needed anything for my stay. She arranged, for a small fee, groceries to be purchased for me so that my family had food waiting for us in the apartment when we arrived at 10 pm and for breakfast the following days (she accommodated my request for organic food, etc), and lower cost transfers from the train station where the driver met us at the platform and took us to the office to check in and then drove us to our apartment. We loved the building. Our one-bedroom apartment had very high ceilings, beautiful tall windows, a balcony, doors that separated rooms if you wanted to contain light and sound, a nice size bedroom with comfortable pillows, good quality sheets and comforter, a baby cot in it all set up for us, a bathroom with a washer/dryer, a large living room with a desk and tv, and another large room which had a modern kitchenette that had everything (dishes, cups, glades, utensils, coffeemaker, coffee press, toaster, microwave, pots, pans, cutting board, etc), glass dining table and four leather chairs, and sofa turned into bed for my older child. It was comfortably spacious for our family and I found the attention to safety and security good. Daily housekeeping was provided and most importantly the office is open 24/7 and our guest relations manager responded right away to email inquiries. The service was terrific! And, the location was wonderful -- close to shops and to landmarks for sightseeing. Family friends took another apartment in the building and we were able to entertain their family easily, sharing meals and conversation with the adults and kids in our own spaces. I highly recommend staying at the Residence Karolina Prague! This is my first review on TripAdvisor -- I felt it was important to let others know of this jewel of a place.