Myself and my girlfriend had this planned for our first trip away together, we was so excited and had really been looking forward to it. When we arrived at the apartment there was no indication as to where it was or how to get inside, eventually the neighbour came outside to let us in, when we got inside i was extremely disapointed as the pictures on booking.com were very different to the actual apartment. The actual place was clearly the same but it was dark, dingy and uncomfortable where as the pictures showed it to be bright and modern. When we got inside we was then informed by the neighbour that there was NO LOCKS ON THE DOOR ! he told us this was a rule of Amsterdam and that the front door to all apartments had to be free for anyone to enter, this made my girlfriend and i very uncomfortable and feel unsafe. Following this we was told that the host was out and wouldn't be back until late so if we had any questions we could talk to him the day after, when we had booked the host had asked for an estimated time of arrival so we expected to be greeted and shown around by him/her. Already our trip felt ruined and our first day felt wasted so we decided to go out then come back and try to get some sleep, Sleep felt next to impossible as the single beds which had been butted together felt stiff and uncomfortable along with the fact we felt unsafe due to anyone who could get into the stairwell could also get into our "apartment", along with this all we could hear throughout the night was the people from upstairs walking around and thumping on the floor boards. The following morning i decided to book a hotel for the rest of our stay because we could not stand staying any longer, whilst packing our bags to leave the host strolled through the front door (exemplifying the lack of safety and personal space) and asked if everything was okay which i responded to by explaining our terrible experience to which we got nothing but "oh well maybe your not apartment people, you belong in hotels" and a "at least you've learnt for next time" i felt outraged by his rude and unsympathetic response. We gathered our stuff and left feeling nothing but anger, disappointment and frustration as the host refused to give us any of our money back. Along with all of this i have recently had knee operation and the stairs were extremely steep which we were not informed about.
overall the stay was upsetting, disappointing and a waste of money and time, it is extremely over priced and i would not recommend to anyone.