I've been renting villas and houses in Tuscany and other regions in Italy for over 20 years. This house at one time had been nice we think. But it has been neglected and appears no one has been taking care of this house - inside and out. Our issues were the cleanliness and condition of the house and grounds which was awful. Basic cleaning from previous renters hadn’t been done and we removed old boxes and bags of opened food and filled a trash can with empty shampoo bottles – there were 3-4 used bottles in each bathroom, most of them empty – and used-up air freshener containers scattered throughout the house. We directed the young woman to clean the main living room - the former chapel - where there was a thick layer of dust on the table surfaces and floor and huge spider webs that had obviously been collecting in doorways and windows for weeks or months. Basic cleaning had not been done in the house. The windows in bedrooms, bathrooms and common areas were filthy and hadn’t been cleaned in weeks, with spider webs both inside and out. The limonaia had filthy windows, leaves and spider webs covering surfaces, dying lemon trees and dirty, mismatched pillows scattered everywhere.
The house and grounds are in a state of disarray and abandonment. The bushes are more than 2-3' over grown, plants in the pots scattered around were dry and completely dead. The view would have been good across the valley - but you couldn't see it because the bushes hadn't been cut. The old BBQ was unusable and rusted, with rusted-out utensils scattered about the area. This sorry site is the first thing you see upon arrival.
The pool was filled with leaves and insects. Dead leaves were piled on chairs and tables. Something as simple as watering the plants, sweeping the terrace, cutting the weeds and trimming the bushes would have made a better first impression.
Given the pricing for the week and expectations based on descriptions and pictures we expected a much higher level of quality. The house is not being cleaned or maintained properly and it shows. The grounds are not being maintained and the attention to the details (towels, basic cleaning, glassware, windows and crockery) are severely lacking. Everyone received bath towels upon arrival, but on the third day of our stay the laundry service dropped bundles of new towels and we discovered bath mats and hand towels. prior to that our only option was to step out of the shower onto a filthy and stained bath rug.
What we liked about the house: the dining tables under the pergolas outside, the screens on most of the windows, the fans, the AC units in some of the bedrooms, the pretty antiques, the way the chapel has been repurposed but kept the interesting architectural touches, the fact there’s a clothes washer, the lovely material used for the curtains and some of the bed covers.
However, the screens are dirty and many are broken or ripped, the dining tables are uncomfortable and dirty without tablecloths or table linen, and the laundry room was so jam-packed with dirty sheets and towels from prior guests we could barely get to the washing machine.
We understand living in the country next to a white road, and one expects things to be dusty, however, this was well beyond a few days or weeks amount of dirt.
This was the worst and most disappointing experience.
With so many beautiful places to stay in Tuscany, stay somewhere else. Next time when our favorite places are booked, we will change our schedule! Lesson learned.