Hello Ann, Thanks for your review and for your thoughts. I am very interested guest the review, Because We as an opportunity to improve the apartment and the guests live That experience coming to Rome. If you had asked me before check-in or at check-in, I could show you where to find the information that you assert that he had found. They are in the "Rate notes" that you accepted when you booked. In Rome City Hall is seeking payment of city tax, everybody knows, but I wrote in the ad. You asked me to be taken to the airport, and I have sent you a Mercedes with a driver, I organized this for you. You arrived before 22.00 and not brought you to pay anything extra. Two days ago, tourists from Madrid, due to a delay of their plane, arrived at 3:30 at night. You think it's not fair that I receive a small fee to be had to go home after 4:30 of the night? This is an apartment, not a hotel night porter. You called me at around 23:00, because you could not get at home. the door with the same keys I arrived and I immediately opened with which you were not been able to open. If I return to Rome, please contact me, I will be happy to accommodate you and tea there will be a special price. I am sure that you change your mind Greetings Joseph Chinnici