Most awful experience - avoid this apartment and Booking.com, they just scam you, taking your money even if you are not using they service CAUSE you can’t! We went to family holiday to Napoli, made reservation through Booking.com and believed pictures and nice story. The reality was opposite - dirty apartment (broken glass on floor, dirt and dust everywhere), broken furniture, no clean sheets and pillow’s on bed, cold, water not going down in toilet basins, etc.etc Cause we had our 2 years old daughter with us, we decided to leave and find ourselves new place to stay, even it was almost midnight. Next day we spoke with Booking.com agent, they didn’t help us. So we lost 900+ € 😣 Thank you for ruining our vacation!

Abbiamo soggiornato ieri nella suite Prestige. La stanza era molto carina ma la pulizia scarseggiava. La jacuzzi era sporca, maleodorante e poco funzionante. Prima di affittarla, bisognerebbe controllarla e, nel caso, fare manutenzione. La macchinetta del caffè poco funzionante. Abbiamo bevuto acqua sporca e non caffè. Ho incluso il “pacchetto romantico” e non mi è stato chiesto se preferissi frutta o cioccolatini. Mi hanno fatto trovare un piatto di frutta senza neanche chiedermi se avessi preferenza di frutta o eventualmente allergie o intolleranze. Nel complesso però è stata una bella esperienza. Ottima la vista sul castello e porto. Prezzo, a mio parere, un po’ altino rispetto al servizio offerto.

siamo arrivati abbiamo trovato una stanza carina ma sporchissima , l 'apparecchio dell' aria condizionata rotta , in oltre aveva la iacuzzi sporca e maleodorante . una stanza solo con iacuzzi nelle stanza e non con doccia all interno del bagno .. Costosissima

WORST EXPERIENCE EVER! Booking.com “Genius” with over 70 trips on six continents. This was by far the worst “hotel” experience I have ever had! We were booked at Angioino Suite and Spa but were told a few days before trip it was closed for maintenance and Booking.com recommended this place. I read a few of the reviews and it seemed OK, however, I did not fully research the place because I was already on my trip. Booking was good about cancelling one reservation inside of the deadline and confirming another, however, this recommendation was TERRIBLE!!! We arrived in Naples from Positano via a private driver. Naples is a crazy place, crowded, gritty, dirty, dodgy and not a good place for two people to be dragging bags around. Thank God it was mid-day and not the middle of the night. The main entrance to Piazza Municipio 84 Napoli was blocked by construction, so the driver got us as close as he could. We dragged bags around the building and found the 84 entrance, however, there was no indication on the building registry that the building was a hotel. Despite a comprehensive listing on the wall of all offices in the building, there is no sign for this business. I asked the man sitting at a desk inside the lobby about “Municipio Prestige Apartments” and he had no idea. (We speak Portuguese and Spanish and understand the language barrier) So we dragged our bags around the building again and ended up at the 84 lobby again. I called the number on the Booking confirmation and the nice lady on the phone said she would send a “colleague” over to assist us. It would have been a showstopper at this point if I did not have a phone or the number for the hotel. The colleague arrived 10 minutes later and told us we had to drag our bags a few blocks away to the hotel front desk. We packed up and followed her two blocks to another building. At that point the three of us and our bags jammed into a very small elevator. I was very paranoid the elevator was going to quit on us and we would get stuck. We arrived safely and successfully checked in and were promised a nice breakfast the next morning. We were then were escorted by another colleague back to 84 to get up to our apartment. The elevators in 84 were also very rickety and made me paranoid about getting stuck. On entry to the apartment, which was through an unmarked steel door with a 4 bolt heavy dead bolt lock, I was very underwhelmed. Bed, small table, huge bathtub, and huge TV. Small balcony with gas smell (on demand gas water heater) Very “third world” feel to it. Kind of like a slasher movie. No shower. No privacy as bathtub was across from bed with no curtain. Immediate feelings of waking up in the big tub full of ice with a kidney missing. I seriously had some bad feelings about the place and was immediately considering moving to another hotel. The nice colleague showed us the hotel amenities and demonstrated the safe. The safe got stuck in the locked position and he could not get it back open. I thought “nice trick, lock the safe so we can not use it, these Napolitans are good!” He said he would get the master key and fix it. About 20 minutes after he left, I called them and said we were waiting for him to return to fix the safe. He said he would fix it after we left the room and he had a key to get into the room. I said it does not make any sense to use it after we left the room because we intend to lock up our valuables before we leave the room. It was pretty comical at this point, but the real comedy started when he showed up at our door 10 minutes later with 1000 master safe keys all of which were not marked! He then started to try each key. After 30 minutes and trying each key twice, he called for help. We asked if they had another room we could change to which was no. Another few folks came by to no avail on the safe and we finally “cut bait” and told them we were good with the broken safe. It was 2 hours since we arrived and we actually wanted to see some of the town before nightfall. They left and we bopped out to town and actually had a good walkabout as the location of the hotel is excellent. There were no problems getting back to the unmarked room, I made sure to double check floor and location on exit. We slept very well. We were awoken by city noise and jackhammers at the construction site which was expected and not much a problem. My wife turned on the big tub water and after 10 minutes exclaimed there was no hot water. Plenty of bath salts but no hot water. I checked it out and found no hot water and the shower handle thing did not work as well. I also checked the water heater on the balcony which had an error code, but the gas bottle was full. We called for help. I nice man brought in our breakfast. Scrambled eggs, bacon, chopped up hot dog, kraft singles cheese in plastic, white bread, two nice chocolate croissants and coffee. He then attempted for 20 minutes to fix the water to no avail. We took cold water baths with no privacy in the giant tub. He offered a late check out but we wanted out of that place as soon as possible. We packed up and departed. On exit, we could not get the elevator to work. There was a machine that asked for 10 cents on the wall of the elevator, but neither of us had 10 cents, nor did we think that was the problem. We did not want to lug our bags down 7 flights of stairs. My wife stopped a gentleman coming out of the elevator to his office, he said we needed to put 10 cents in the machine. Luckily he had a dime and generously gave it to us in exchange for 2 nickels! The elevator worked fine with the dime! We grabbed a taxi across the road at the ferry terminals and took high speed rail back to Rome. I will never overnight in Naples again!

Avoid this hotel, it is the worst! If it was just one or two issued, I would understand, but it was one hassle after another. Due to construction, the street in front is not accessible by car, so our taxi had to drop us off around the corner. We dragged our bags to the address we were given, which is a non-descript office building. We dragged our bags up the stairs to see if the reception desk was there, then we dragged our bags around the whole block to see if there was an entrance that looked more like a hotel entrance, then called the number of the hotel. They told us someone would come for us, ten minutes later, they did, and we were led a couple blocks away (dragging our bags again) to the building with the reception desk to check in. We then waited for someone else to lead us back to the other building (dragging bags again) to show us the room. The safe did not work and the guy said he would come back with the master key so we could open the safe and secure our valuables. We waited a while, then called him and he came back with about 35 keys on a ring. He tried all the keys and when none of them worked, he took them off the ring and tried them again, one by one, while we waited. He then called “the safe expert” and we waited for her, but she too was unable to open the safe. We asked to move to a different room, none were available. At this point, TWO HOURS had passed since we had first arrived. The guy offered that we could go out and we should not worry, he would come back later to open the safe; evidently, he did not realize the entire point of having a safe is to secure valuables before going out. We did not want to leave our valuables unsecured and then have maintenance people coming in while we were out, so we just told him not to send anyone in to our room while we were out. The “spa bathtub” is located in the main room, in full view of the bed. Also, the “spa bathtub” is INSTEAD OF a shower. There is no privacy at all, but the worst part of our stay was in the morning when we realized there was NO HOT WATER!! We called reception, and they asked the guy who brought the breakfast to look at the water heater. The breakfast was scrambled eggs, bacon that was practically raw, a chopped-up hot dog, untoasted bread, two pieces of processed cheese food (think Kraft singles), coffee and chocolate croissants. The one table in the room is tiny, so we passed the plate back and forth to eat the eggs while the guy was trying to get the hot water turned on. While we ate, he occasionally asked me to get up and turn on the water or turn it off, to see if it worked. Ultimately, he was unable to get hot water to work, so we rinsed off in ICY COLD WATER in the bathtub in the middle of the hotel room. We asked if they could take some money off the bill for all the inconvenience, and instead, they offered us a late check-out. We declined, as we could not get away from this place fast enough! If this was priced like a hostel, I would understand, but for almost two hundred Euros, I expect a much better experience. Avoid this place, you can do so much better!

Soluzione adatta per qualsiasi esigenza. Personalmente ho soggiornato con mio marito e i miei figli. Consigliata da un'altra struttura in cui abbiamo soggiornato precedentemente. Siamo stati benissimo!Appartamento luminoso,con vista sul Maschio Angioino! L'appartamento dispone di tutti i confort possibili: aria condizionata, connessione wi fi gratuita, colazione abbondante servita in appartamento,macchinetta del caffe' Nespresso con caffe' di benvenuto,asciugacapelli e kit da bagno (spazzolino,dentifricio,saponetta,bagnoschiuma,cotton fiocc e limetta per le unghie e cuffia per i capelli). L'appartamento dispone di biancheria per il letto e asciugamani (set completo) quindi non si deve portare nulla. Anche la cucina e' completamente equipaggiata,nel caso si vuole preparare cena o pranzo. Ma Napoli e' ricca di ristoranti tipici e pizzerie, e cucinare e' l'ultimo pensiero! Al nostro arrivo abbiamo trovato una bottiglia di vino tipico e i famosi taralli napoletani. Le ragazze alle reception sono state gentilissime e sempre a disposizione. La Reception e' attiva 24 ore per qualsiasi necessita'. Grazie ancora e alla prossima!

Abbiamo soggiornato in questa struttura che si trova in piazza Municipio tornando da un soggiorno a Ischia. Non potevamo fare scelta migliore:facilissimo da raggiungere per chi arriva dal Porto Molo Beverello. L appartamento in cui abbiamo soggiornato è di nuova apertura ,arredato con stile moderno e particolare. Doccia con vetri neri bellissima,vasca idromassaggio,balconcino con vista favolosa:il castello Maschio Angioino di fronte,vista mare sull isola di Capri. La colazione la mattina ci è stata servita in camera all orario da noi indicato e con quello che abbiamo scelto noi:al check in ci hanno dato un menu con l imbarazzo della scelta!! Noi abbiamo optato per la colazione classica italiana (cappuccino e cornetto) ma il menu prevedeva anche uova,Bacon,affettati misti,formaggio,yogurt,cereali e tante altre cose!! Lo staff gentilissimo e sempre pronto a soddisfare ogni nostra richiesta! Complimenti!

Abbiamo prenotato una camera per 4 persone ma ci hanno dato un monolocale con doccia a vista al centro della camera e bagno senza porta, dicendo che era stata rotta dai precedenti ospiti. inoltre c'è stato anche un tentativo di farci pagare una tariffa aggiuntiva per la terza e quarta persona. camera con arredamento ricercato ma assolutamente non funzionale, la mini cucina è inservibile, non ci sono pentole nè un forno. Personale gentile che ha cercato di gestire la situazione che paradossale. Sconsigliatissimo

Apartment was very nice, clean and spacious for a family of five. The apartment had a master bedroom, sauna, hot tub (which was useless due to NO hot water), nice kitchen with espresso machine and refrigerator. The WiFi was horrible, which normally wouldn't be a big deal, but our airline home was on strike and so it was crucial for us to have Internet access. The small fact that the shower had NO hot water is our biggest complaint.