We accept the reviews all of our clients because from these we can learn and become better in our job. However , we have to comment some things: 1. In our client we already had sent pictures of the particular apartments that they had rent(in which they could see that the apartments were not renovated like the ground floor) 2. We were surprised that he stayed 3 nights without complaining or ask for some service(we clean every 3 nights and if the client asks for more frequent) ,as soon as he find available room in another hotel he informed us late at night that he will leave the next day. We discussed that because they will leave early and because the did not informed early he will have to pay the 50% of the rest of the amount (as it is the cancellation policy according to the state law) and then the informed us for the ''problems'' that he found. At the end the customer paid only 25%. All this was discussed with good manner without trying to offend the client in any way. 3.I would like to point out that the previous review of our hotel is for the same apartment. 4. In the end we would like to inform all our clients that we always accept the reviews (good or bad) and we trying to be better (in Infrastructure and services) year by year.