We agree in total the guests said "“THE SPECIAL RATE INCLUDE WATER, GAS, ELECTRICITY, TRIPADVISOR COMMISSION, FINAL CLENIANG OBLIGATORY, LINEN AND TOWELS”
We made a very special discount (Euro 600 more or less respect the rack rates!) and plus Euro 50 that's the cost of final cleaning obligatory and Euro 15 per person ( 75 in this case) for the forniture of linen, cover pillow and three towels per person!
We NEVER told that the linen and towels was free every request!
All our guests, when they stay more than one week, provide directaly to wash everithings and after two hours under the sun they have all cleaned!!! It's totaly false when the guest say that the cost of linen was 8 Euro per person and towels Euro 15 per person!
Like clear in our descriptions the cost of Euro 15 per person include; linen and towels.The guest NEVER ask for microwave that we have and give to all guests that ask for it, FREE OF CHARGE!
Even for hair dryer NEVER ask to have one!
When the guest ask to have for a clotheshorse (because they cannot use the normal one present out of the two windos in both bedrooms!) we prived immediately to bring one.
Due high temperature (THAT WAS IN ALL EUROPE!) that we had this summer, WITHOUT ASKING, we provide to give two ventilators (FREE OF CHARGE!).
The guest never told us about noise create from other people and we knew that there was a problem for a parking space with other guests only from other people.......We solve the misunderstandig in one minute and give a present of bottle of wine to the guest like excuse.
Even for the problem that they found in the bathroom we receive a notice from the guests.....it's really strange to know it from the review.....
There were families that pay the same amount for only two weeks and not three like the stay of this family and one of them come back again in this days!
From other guests that stay in the other apartments we knew that the family prefered to stay most of the time close inside the apartment and we cannot tell the other people to stay without speaking all time......
Before a confirmation we provided to send all pictures detailed and all information that they ask us.
Is not really nice use a review to tell us things that was simple to tell immediately to us that we give max disponibility to make the holidays of our guests nice without problems.
About the price, we had families in the same period that for two weeks pay the same of this family.......so maybe they dont know that August is the more expencive month of the season.
Really we're disappointed about this review but, we think that we must to keep it like a new experience about kind of guests.