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bjorndog
Parigi, FranciaRecensione di Juma Amazon Lodge
Recensito 9 gen 2009
Data del soggiorno: gennaio 2009
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
CaioFonseca, Owner presso Juma Amazon Lodge, ha risposto a questa recensione.
Risposta inviata 12 ago 2010
Dear Bjorndog
Thank you for you comments.
Juma´s best asset is, besides its beautiful location, the guides. We give to all our guests an evaluation form when they leave the lodge. And I have to say that the guides have always the best grades. They know everything about the region and try to serve our guests in the best manner. We identified that your guide does not work with us anymore. He was graded as a good guide overall, but he was an independent guide and we decided to work with fixed guides, what ensure us a better management over the guides' performance.
And to improve our management, we hired another manager to help our general manager in assisting our guests. Our services are much better since then.
The meals are being improved and we are making our food more creative and less repetitive.
And about the books, we always provide a lot of books to our guests. Probably this was a lack of communication. With the "extra" manager, we can delivery a better service and, thus, a better communication and experience.
Sincerely,
Caio Fonseca
Juma Lodge
Thank you for you comments.
Juma´s best asset is, besides its beautiful location, the guides. We give to all our guests an evaluation form when they leave the lodge. And I have to say that the guides have always the best grades. They know everything about the region and try to serve our guests in the best manner. We identified that your guide does not work with us anymore. He was graded as a good guide overall, but he was an independent guide and we decided to work with fixed guides, what ensure us a better management over the guides' performance.
And to improve our management, we hired another manager to help our general manager in assisting our guests. Our services are much better since then.
The meals are being improved and we are making our food more creative and less repetitive.
And about the books, we always provide a lot of books to our guests. Probably this was a lack of communication. With the "extra" manager, we can delivery a better service and, thus, a better communication and experience.
Sincerely,
Caio Fonseca
Juma Lodge
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