Dear John,
I remember being very honest with you from the beginning. The swimming pool always open from June to October if there are no special request, how can see written on the main site as well.
The separate apartment from the villa was rented and I have warned you, and made a special discount because of it, as you can remember.
I can provided every extra service and off course there an extra cost for that.
Thank you!
Sorry to be found will hurt!

Dear Jennifer,
Considering that we do our job with passion ,we always try to do the best but sometimes we are not fully right: when we make a mistake, we try to remedy it during the user's stay, to make sure they can leave our facility feeling happy and relaxed.
About the pool, I've already made you notice that it's reported in all the sites including the one where you booked, I'm sorry you didn't notice.
The postman delivered a registered letter and I don't know how he behaved but I don't understand how it could be a problem for you, he simply looked for the owner and since he wasn't there he left a letter in the mailbox.
The frizzer broke during your stay, unfortunately it can happen and I immediately called a technician but unfortunately the first one available arrived Monday (the day you left) and in any case you had the possibility to use the fridge on the floor below so I didn't leave you without it.
Thanks Claudia