I am not surprised about this feedback. As Sabine were explained on her arrival, there was a misunderstanding regarding the self check-in procedure. A misunderstanding well explained with a bottle of wine and cheese. What I am surprised she hasn't mentioned, is the availability of my family to let her family feeling welcome and like at home. I am sorry she percieved that just from the strangers though. Furthermore Sabine was not clear about the guests number and my mother had to spend 3 days to clean the mess and the garbage they left in the house. We also had to replace a mattress becouse it was wet of wee. Probably Sabine is new on these communities and she hasn't been around much. The price you paid in August, the services offered, and the position of the house, would worth a much more efford understanding and respecting the roules of this small family business.
All the best
Marcello

Hey Talia, thank you very much for your feedback we appreciated that. You and your family are more than welcome again.

Thank you very much Tracy. It would be our pleasure to host you and your family again.
All the best
Marcello & Sabrina

Thank you very much David, we really appreciated. You and your family are more than welcome again. It was a pleasure to host you.
Warm Regards
Marcello & Sabrina