Dear Peppa P,
Thank you for sharing your feedback. We are truly sorry to hear that your honeymoon did not meet your expectations and that your experience at our resort was disappointing.
Your comments are deeply concerning, as providing a memorable and joyous stay, especially for such a special occasion, is of utmost importance to us.
We sincerely apologize for any oversight in recognizing your honeymoon. This is not reflective of the standards we strive to uphold, and we will address this internally to ensure such instances are avoided in the future.
We are also sorry to hear about your dissatisfaction with the beach and the activities. While we aim to provide enjoyable experiences for all guests, including families with children, it is clear we fell short in this area.
We appreciate your kind words for Gaia, Giorgia, Tommaso, and Sweeta; we will make sure to share your gratitude with them.
Thank you for your feedback about the food, and we will take your comments about children’s activities and facilities into account as we work to improve our services.
We hope that, despite this experience, you may consider giving us another chance in the future to provide the quality and care that you deserve.
Warm regards,
Saukat Baubooa
Quality Assurance Manager