Dear rossespe,
We love your great comments and are delighted that you would definitely return to Kinzie and join us again in our amazing location. We are glad that you were able to enjoy the city and get some rest as well. It is very important that you found the staff friendly and helpful and on your return visit, we want to ensure we can get that fifth button rating from you. Thank you for the great review.

Dear lorenzodg76,
We appreciate you taking the time to review your stay and are pleased that you enjoyed our world class location and spacious rooms. We are extremely disappointed that you joined us during the Chicago protests and that your stay was impacted negatively. The Kinzie Hotel is known for excellent service and quality however the recent protest activity has impacted this and we are sorry that this has affected some of our guests. The service you received is not a true representation of the Kinzie service model.
We don't however provide refrigerated mini-bars, but we do have unstocked guest fridges in every room. We offer a full honour bar with non-refrigerated items which reflects our nod to Chicago with local unique products. We are sorry you had expected a full mini-bar.
Again we are sorry for this stay and hope that guests will return to the Kinzie Hotel in a more favourable time.
Thank you once again for your understanding and we are working harder than ever to provide the service we have been known for.
Yours Apologetically,

Dear Antonio R,
We are absolutely delighted that you enjoyed our fantastic location and were able to enjoy several areas of the city by foot. We like to say that Chicago Starts Here. We do feature, for privacy reasons, restrooms that are only accessible for hotel guests and we are sorry that you found this an inconvenience. We hope to enthusiastically re imagine our breakfast offerings in the near future and provide enhancements for our guests, We are very pleased with your praise for the Concierge team. This is greatly appreciated.