Dear guests

We are very sorry for the unfortunate events relating to the municipal water supply that occurred precisely on the 15th of August a public holiday for Greek Orthodox people, which sadly fell in the middle of your stay (10-21 August). The water supply on the island was interrupted for 3 days and technicians worked day & night to restore it.

As we manage and personally look after our property (bookings, cleaning and maintenance,gardening…) we are incredibly house proud and would like to stress the following:
1) Our water tank (2 m3) is sufficient for the size of our property and with sensible usage. Unfortunately we are not permitted by the municipality to install a borehole.

2) If the guests report any problems, we attend to them and try to solve issues immediately as you experienced, when we called the plumber.

3) As our property is surrounded by nature and with summer’s temperature soaring up to 40 degrees, you unfortunately expect unpleasant visits. We do a pest control, twice a year to all property.

4) The property is built according to strict building specifications, double walls with a space and a vacuum in between , we are very concerned that you experienced a damp smell and will investigate what might be causing this.

Again we regret that you had to experience such a series of unfortunate events, we hope that the full refund will ensure that you get to enjoy our real Greek magic: history, sea, sun… in the near future.
Regards

Loukia Karras