I'm very glad and happy for helping you to enjoy your stay in Rome. I really appreciated your politeness and I hope to host you again.
All the best
Silvia

many thanks for having chosen our apartnment and for the kind review. You too were kind and polite guests, it was a pleasure to host you and we will be delighted to see you again whenever you want.
Our best wishes for a great future.
Hoping to see you again in Rome
see you soon

dear guest,
first of all, I do strongly disagree with your opinion: I gave you the apartment in perfect conditions and showers and other tools were perfectly working, so I have to suppose that you (or one of your group) caused the blockage and all the following problems.
no intervention was possible, as you told me about your problem in the middle of the night and you stayed only one night.
The day after, the technicians saw that the problem was caused by you. Anyway, I didn't ask for a remboursement and gave you back your deposit, as what happened to you can happens.
For this reason, I'm very disappointed about your review: you caused the problem you are complaining about and you are blaming me for that.
in addition, you made two different reviews, with two different account, about the same stay, and this is non correct at all.
I ask you to correct your opinion

Il a ètè un plaisir de répondre à vos besoins, pour nous les invités sont sacrés, nous ne voulons pas simplement louer un appartement, nous voulons offrir à nos clients une grande expérience de Rome.
Merci pour vos belles paroles et surtout pour votre gentillesse et respect dans mon appartement.
A bientôt
Silvia