Dear Jo,
I am very sorry for your words, but I have to answer you. Unfortunately in Italy only few people speaks French and from the first time that You contacted me I talked you in english. So I think that is normal to not pretend to speak in your language in another country. About the air conditioning, I not understand your amazement because all the services of my apartment are written on the website. About the camera, absolutely I not permitted you to say that I film you, because at your check in time we have disabled together its functionality (and in anycase it is on the main door to security reason). About your check out time we talked on the phone and we agreed about the modalities of the same, so I don't understand your amazement. In anycase I'm happy that You liked my city and hope to meet you again soon!