Dear Mr Wave,

how sad I am feeling with your bad opinion on us.
Concerning the windows/air conditioning, we tried to let you understand that
- if you have the air conditioning on , windows must be closed
- if you have windows open, air conditioning must be off
this is a very basic international rule:
air conditioning on - windows closed
air conditioning off- windows open.
Concerning our invasion during your stay while you were out, it was due to take away the rubbish and to remplace the breakfast basket.
You pretended also the daily change of towels as the 5 stars hotel, without considering that You booked a bed and breakfast and following italian laws, we change the linen every 3 days.
Italian hospitality has done with smiles that we had for you and you never shared, hundreds of whatsapp messages from me before your arrival till your departure, asking if you liked the place, if you needed something witnesses my hospitality. I stayed at your disposal with street info for every single place of Capri, restaurants reservations, walking suggestions. you had at your disposal a private concierge and guide, howevere You asked me many questions and never replied to my responses with a basic unexensive "Thank you" . We are worldwide friendly but If all the Asians behave like you, they are not welcomed in my house, where everybody feels usually as at home as all the reviews witness.

Dear Dianna,

thank you so much for having chosen us . It was my pleasure to host you and your family. You have been perfect Guests.
Looking forward to welcoing You back.
Regards
Silvia

Dear Jeannie,

thank you very much for your lovely words. It was a pleasure for me and my family meeting you.
You, your family and your friends are always welcomed in my house.
Hugs
Silvia