Thank you very much for such a lovely review and I am so pleased you enjoyed your stay in Belvedere

Thank you for your lovely review, you were lovely guests and we look forward to you visiting again

Thank you so much for such a positive review, I am so pleased you had such a lovely holiday and the apartment suited your needs with a young family.

Thank you

Yumi Hirasawa and Ken Johnson

I would like to reply to points made in your review of our apartment

I was informed the day you were to fly that there was a water shortage in Belvedere and that the water would be restricted for a time, this I emailed to you. The water in the apartment was on the day before you arrived as someone went in to water the plants. I can only assume that someone, not knowing about the water cut off, accidentally turned off our water by mistake.

When you informed us that you wanted a plumber, we arranged for One to call straight away but this was not convenient for you which is why we thought it was more appropriate for you to discuss with the plumber when you wanted him. I am not sure about the flooded patio as there are two drains on the patio.

We were the last people in the apartment, two weeks before you arrived and the property was left in an excellent condition, other than missing the cobweb, which I removed when I stayed after your visit.

The small tin of paint and few tools are left in a gap before the start of the kitchen units, I did not feel as they were in a bag, that there would be a problem with them.

We leave small baskets of toiletries in each bathroom for guests who sometimes go with hand luggage only and therefore, shampoo, Sun tan lotion, toothpaste etc are provided, in the same way that we leave oil, coffee, tea, pasta, etc in the kitchen.

The lightbulb in the bedroom was working but because it is part of the fan had worked loose, this I tightened when I went over.

The only item of clothing left in one wardrobe, is a lightweight rain mac for use by guests, if the weather turns, along with umbrellas left by the door.

We sent a cheque on 27.08.2017 Of £50 to cover the inconvenience of the water problem, you did ask for more money before you posted your review but we decided not to get involved in negotiating matters furtherI