Ringraziamo molto per l'opinione espressa, nella consapevolezza che si può sempre fare meglio, speriamo di essere sempre all'altezza e ci auguriamo di avervi nuovamente come nostri ospiti. Fabio

Ringraziamo molto per la recensione e speriamo di potervi ancora avere tra i nostri ospiti. Fabio

Thank you for the review, even because anyone who read it, can easily understand that your review doesn't describe the truth, since everybody can see the previous reviews with votes in the range of 9 to 10 on Booking.com and also high votes on TripAdvisor . Now please let me say how the things are really gone:
1) I gave you all details about the accomodation by phone, since i couldn't be there at that moment;
2) The apartments were clean;
3) There were only one spider (we are in countryside, it can happen, as anyone can image), no spiderweb, no dirty floor or anything else;
4) The sofa is a two beds sofa, i clearly explained to you how to use it, if you didn't understand, maybe it's not a my problem…,no customer had claimed anything about the sofa before you;
5) I accepted do not charge money for housekeeping just for the only apartment with the spider, not for all of them;
6) After i have talked with my collegue that was on site and told me that everything was ok and that what you have said wasn't true, and when he told me that you didn't want’ to pay housekeeping fee for all 5 apartments, i sent you an sms, telling you that it wasn’t right not to pay housekeeping for every apartment at all and you didn't answer, that is not correct about you, so i rightly charged the money for 4 apartments instead of 5, you should thank me for that.
Ccomclusion: what you said is not true. I just want to give a tip, if you want to travel but do not want to pay what is due, do not look for useless pretenses or avoid to travel.
Thank you
Fabio

Thank you very much for your opinion. We hope to have you as our guest again.
Fabio