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Eilan Hotel and Spa An Ascend Resort Collection Member

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Informazioni
Posizione
Pulizia
Servizio
Qualità/prezzo
Certificato di Eccellenza
Servizi della struttura
Spa
Piscina
Parch. gratis
Internet ad alta velocità gratuito (WiFi)
Centro fitness con palestra/sala fitness
Servizio in camera
Ristorante
Accessibile in sedia a rotelle
Bar/Lounge
Wi-Fi pubblico
Lavaggio a secco
Sale riunioni
Vasca con Jacuzzi
Campo da tennis
Centro congressi con accesso a Internet
Concierge
Sala banchetti
Personale multilingue
Strutture per conferenze
Hotel per non fumatori
Piscina riscaldata
Piscina coperta
Piscina all'aperto
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Caratteristiche delle camere
Suite
Camere per non fumatori
Aria condizionata
Camere per famiglie
Frigorifero in camera
Informazioni utili
STILE DELL'HOTEL
Di lusso
Romantico
CATEGORIA DELL'HOTEL
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Località
Vista completa
66Abbastanza comodo a piedi
Punteggio: 66 su 100
59ristorantinel raggio di 0,5 km
2attrazioninel raggio di 0,5 km
Recensioni e non solo
950recensioni
750foto
7D+R
0consigli sulle camere
Valutazione
  • 615
  • 167
  • 90
  • 43
  • 37
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  • Filtra
  • Italiano
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Queste recensioni sono state tradotte automaticamente dall'inglese. Mostrare la traduzione automatica?
Adoro questo hotel, adoro il design, il servizio di ritiro, le camere, l'area. . . tutto ma è stato deluso durante il mio ultimo soggiorno.
Ho passato un brutto periodo nel mio ultimo soggiorno qui, il servizio era terribile, gli ascensori non funzionavano e dovevo aspettare 20 m
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Risposta da elisabarral2018, Front Office Manager presso Eilan Hotel and Spa An Ascend Resort Collection Member
Risposta inviata il 26 ott 2018
Good Afternoon Pamela, First and foremost I wanted to personally thank you for taking the time to write about your recent stay with us here at The Eilan Hotel & Spa. We are glad to hear you consider us one of your favorite hotels, but wanted to sincerely apologize about any and all inconvenience you encountered while at our property. I will personally talk to all outlets and staff about our service standards so we can better service you as well as all of our guests. Also, due to the elevators being down there were some delays and we appreciate your patience during that time. Once again thank you so much for writing and expressing to us about your stay as we need to hear about these matters so we can correct them. If there is anything we or I could do for you in the future do not hesitate to contact us or me personally. We would love for you to come back and stay with us again and insure to you we are still one of your favorite hotels. Sincerely, Azeem Qureshi Assistant Guest Service Manager
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Lasciatemi dire che questo hotel è bellissimo. Grande aspetto mediterraneo, bella hall e splendida proprietà. Le camere: belle, ma niente di troppo spettacolare.

Volevo davvero che questo hotel fosse meraviglioso dato che si trova in un'ottima posizione. Purtroppo troppi problem
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Risposta da Azeem Q, Front Office Manager presso Eilan Hotel and Spa An Ascend Resort Collection Member
Risposta inviata il 29 ott 2018
Hello Mr. Matthew, First and foremost we wanted to thank you for taking the time to write about your recent stay with us at The Eilan Hotel & Spa. We wanted to sincerely apologize for and and all issues you had to endure during your stay with us. I will most definitely speak to our management team about everything you are talking about. We take these matters very serious and want to make things more comfortable for you and all of our guests that stay at The Eilan Hotel & Spa. If you wanted to personally reach out to me feel free to do so as I would like nothing more than to talk to you and go over your stay with us. It would be a pleasure to have you stay with us again and if there is anything I could do to assist please let me know. Sincerely, Azeem Qureshi Assistant Guest Service Manager
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La camera era spaziosa e bellissima.
I servizi inclusi pasticcini in am, vino e formaggio gusto del Texas, stuzzichini, navetta gratuita entro 2 miglia, con servizi aggiuntivi non abbiamo avuto il tempo di approfittare di.
Desa rae e Selena Luna alla reception, Joshua e David: ca
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Risposta da Azeem Q, Front Office Manager presso Eilan Hotel and Spa An Ascend Resort Collection Member
Risposta inviata il 29 ott 2018
Good Evening Marilynn B, We wanted to thank you for taking the time to kindly write about your stay with us here at The Eilan Hotel & Spa. We are thrilled to hear you enjoyed your spacious room and loved the interior. We do have some wonderful amenities we treat our guests to--we are sorry you did not have that much time to take advantage of them; maybe on your next visit we can make sure you do. I will relay your comments to our staff and the associates you mentioned. I am very happy to hear that you remembered some of our members that were helpful and friendly. Once again thank you for your review and we would love to have you stay with us again in the very near future. Sincerely, Azeem Qureshi Assistant Guest Service Manager
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Forse sto saltando la pistola, sono stato controllato per un'ora, ma sai cosa dicono delle prime impressioni. Sono entrato alle 11; 30 e la maestosa lobby sembrava tranquilla mentre aspettavo che qualcuno mi controllasse. Era un processo lento dato che ero l'unica persona lì, ma
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Risposta da Scenic829103, Front Office Manager presso Eilan Hotel and Spa An Ascend Resort Collection Member
Risposta inviata il 2 nov 2018
Good afternoon Elizabeth B, First and foremost, we wanted to thank you very much for taking the moment to write to us about your resent stay with us at The Eilan Hotel & Spa. Thank you for bringing these issues to my attention. I apologize that service levels throughout the Resort were not to standards and have addressed with the appropriate management team. We take these matters to the highest extent and I hope you'll return in the future so that we may be enabled to deliver our usual levels of excellence. Please reach out to me if there is anything else I can do. Sincerely, Azeem Qureshi Assistant Guest Service Manager
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Siamo stati a Eilan molte volte. È perfetto per un soggiorno a San Antonio. Le camere sono bellissime, l'area piscina è pulita, e il ristorante è di prim'ordine. È a pochi passi da molti ristoranti diversi. Consiglio vivamente di soggiornare qui. Ottima proprietà con un buon serv
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Risposta da Scenic829103, Front Office Manager presso Eilan Hotel and Spa An Ascend Resort Collection Member
Risposta inviata il 2 nov 2018
Hello Ryptx, Thank you for the generous review of The Eilan Hotel & Spa. We are delighted you enjoyed everything our hotel has to offer, including our restaurant Sustenio. We are also very happy to hear that you mentioned the good service from our staff and your beautiful room. It was our pleasure having you, and we hope you will come back to see us soon! We look forward to seeing you and having you stay again with us here at The Eilan Hotel and Spa. Warm Regards, Azeem Qureshi
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Indietro
Categorie album
Tutte le fotoViaggiatoriCamera e suitePiscina e spiaggiaRistorazioneCentro congressi e sale per eventi
Foto professionale commissionata in esclusiva da TripAdvisorEilan Hotel and Spa An Ascend Resort Collection Member
The Family Suite at the Eilan Hotel Resort & Spa
Foto professionale commissionata in esclusiva da TripAdvisorEilan Hotel and Spa An Ascend Resort Collection Member
The Premier King Bed Room with Balcony at the Eilan Hotel Resort & Spa
Foto professionale commissionata in esclusiva da TripAdvisorEilan Hotel and Spa An Ascend Resort Collection Member
The Desiner Junior Suite at the Eilan Hotel Resort & Spa
There were small pieces of food and trash throughout the room
There were large dark stains on the carpet in my room
Indietro
Has anyone visited this hotel as a part of a timeshare tour? If so, how long was the tour/presentation?
Yes, we did the time share tour. It was 2 hours and my husband survived. He HATES time share tours and I didn't tell him until we got there. There was a 45 min group presentation before which was light and painless with coffee. Then we got our individual person to show us the suite in the hotel and talk to us about Blue Green properties. There was no pressure - we already own 6 time shares - not Blue Green - so we know pressure. Total time is supposed to be 2 hours and most people were out of there. I asked a lot of questions so we were at 2.5 hrs because I thought we might transfer some properties over. It was not a big deal and the 3 night stay at the property was worth it. (Still waiting on the other "gifts" to see how they work out).
1 voto
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We are looking at staying here and curious if it's ok for our baby? Thank you
I would not have an issue with a baby at this property.
0 voti
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How is the pool experience? Is there full bar service? Any live music etc??
Pool is nice and yes a bar, but not a big resort scene like hyatt hill country. More laid back music in weekends I think
1 voto
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Is the outdoor pool opened year round
There is also an indoor pool that is temperature controlled that is available year-round.
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Are there gluten free options for dining?
Thank you for your interest in our restaurant, Sustenio. Yes, we offer a variety of gluten free items on our menus. A copy of all of our menus can be viewed on our hotel website under "dining". We hope to welcome you to the Eilan very soon! Please contact me directly if I can be of any personal assistance. Michael Bazar General Manager
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Indietro
12
IndietroAvanti
11
FASCIA PREZZO
198 USD - 340 USD (in base alle tariffe medie di una camera standard)
PRECEDENTEMENTE NOTO COME
Eilan Hotel Resort & Spa, Autograph Collection
LOCALITÀ
Stati UnitiTexasSan AntonioNorthwest Side
NUMERO DI CAMERE
165
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