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Hotel M, Mount Pocono

A 0.7 km dal centro di Mount Pocono
  • Connessione Wi-Fi gratuita
  • Parch. gratis
  • Colazione inclusa
Salva
2 apr 3 apr
1 camera, 2 adulti, 0 bambini
RISPARMIA 3 US$ 88 US$*85 US$*Vedi l'offerta
87 US$*Vedi l'offerta
85 US$*Vedi l'offerta
1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
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    Valutazione
    Tipo di viaggiatore
    Periodo dell'anno
    Lingua
    Questa recensione è stata tradotta dall'inglese con traduttore automatico Di cosa si tratta?
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    Recensito 22 agosto 2016

    The people were great. The linens were clean, but of low quality. The shower water pressure was better than expected. The room seems to be 4 stars with a microwave and mid-sized refrigerator, but our room was not clean. By that, I mean that the...Più

    Risposta da GMHotelM, Guest Relations Manager presso Hotel M, Mount Pocono
    Google Traduttore

    thbrouck, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with...Più

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    Recensito 20 agosto 2016 tramite dispositivo mobile

    Saw this place on group on, looked nothing like the pictures, wasn't even the group on price, hotel was dirty (sheets had stains and burnt cigarette holes), pool area was dirty as well, breakfast was good though. Will not come back to this hotel.Più

    Risposta da GMHotelM, Guest Relations Manager presso Hotel M, Mount Pocono
    Google Traduttore

    Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations...Più

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    Recensito 16 agosto 2016 tramite dispositivo mobile

    We checked in late to find a bad leak on both floors. Our room filled with water. The staff was kind enough to move us; room not much better. Smelled like smoke, creepy hallways, pool not heated, fitness equipment broke. Booked through Groupon. The pictures...Più

    Risposta da ManagerX1, Manager presso Hotel M, Mount Pocono
    Google Traduttore

    I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a...Più

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    Recensito 13 agosto 2016 tramite dispositivo mobile

    Booked thru hotels.com for $100 and it definitely was nowhere near worth that. I guess the AC was leaking in front of our room when we checked in. The carpet was soaked and the ceiling tiles were also soaked in our bathroom. So, I'm sure...Più

    Risposta da ManagerX1, Manager presso Hotel M, Mount Pocono
    Google Traduttore

    Thank you for choosing to stay at our hotel and for your candid review. I sincerely apologize that you experienced...Più

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    Recensito 7 agosto 2016

    We did not like that the pool was not heated and their was no adult hours for pool . But otherwise was nice convient for our stay . The staff and cleanliness was good .And the shower in pool area did not work and the...Più

    Risposta da ManagerX1, Manager presso Hotel M, Mount Pocono
    Google Traduttore

    We appreciate you sharing your feedback, and I am glad you enjoyed your stay at the Hotel M Mount Pocono. Our...Più

    Informazioni su
    Servizi
    • I migliori servizi
    • Piscina
    • Parch. gratis
    • Centro fitness con palestra/sala fitness
    • Colazione inclusa
    • Internet ad alta velocità gratuito (WiFi)
    • Servizi dell'hotel
    • Parch. gratis
    • Colazione inclusa
    • Servizio lavanderia
    • Servizi in camera
    • Aria condizionata
    • Microonde
    • Cose da fare
    • Piscina
    • Centro fitness con palestra/sala fitness
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    Foto
    Camera/Suite (17)
    Hotel e dintorni (16)
    Bagno (14)
    Piscina/Spiaggia (1)
    In zona
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    Domande e risposteFai una domanda
    jmassage58
    To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
    21 novembre 2016|
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    scholarlymama
    How do you manage to stay open when your hotel is dirtier and nastier than most bathrooms?
    1 novembre 2015|
    Risposta Mostra 4 risposte
    Risposta da Syed Akrum U | Rappresentante della struttura |
    Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
    0
    voti
    Google Traduttore
    Naysika O
    do u serve free breakfast?????
    23 agosto 2015|
    Risposta Mostra 3 risposte
    Risposta da TravelingChuckNas | Ha recensito questa struttura |
    The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
    2
    voti
    Google Traduttore
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