Representative of hotel cheated us when we got our room. I booked a room for couple with double bed via Traveloka. But when we arrived, hotel told they have no vacancy room as I booked, they only had a room with 2 single beds. And then, he offered I pay an extra fee for upgrade the room class. Because in higher class, hotel still vacant only one room with double bed. The representative explain that not their fault, every bad things belongs to Traveloka has bla bla bla... I never trust this terrible hotel and Traveloka anymore. Please considering if you don’t wanna get a terrible experience like me!
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