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Best Western Plus City Centre/Centre-Ville

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Viaggiatori (264)
Camera e suite (370)
Ristorazione (51)
Certificato di Eccellenza

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Posizione
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Certificato di Eccellenza
Eco Leader Livello Oro
Servizi della struttura
Servizio in camera
Ristorante
Internet ad alta velocità gratuito (WiFi)
Bar/Lounge
Piscina
Centro fitness con palestra/sala fitness
Accessibile in sedia a rotelle
Animali domestici ammessi
Centro congressi con accesso a Internet
Colonnina di ricarica per veicoli elettrici
Concierge
Hotel per non fumatori
Lavaggio a secco
Personale multilingue
Piscina coperta
Piscina riscaldata
Sala banchetti
Sale riunioni
Servizio lavanderia
Strutture per conferenze
Wi-Fi pubblico
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Caratteristiche delle camere
Aria condizionata
Camere con accesso per disabili
Camere per famiglie
Camere per non fumatori
Frigorifero in camera
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Offerta Speciale:Offerta pacchetto
Offerte hotel
1.660recensioni
608foto
26D+R
2consigli sulle camere
Valutazione
  • 548
  • 753
  • 250
  • 75
  • 34
Periodo dell'anno
Tipo di viaggiatore
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  • Altre lingue
  • Filtra
  • Italiano
arrivati alla sera tardi molto stanchi, ci facciamo una doccia veloce e poi subito a letto. al mattino quando ci svegliamo notiamo le lenzuola molto sporche. facciamo presente la cosa alla recption e ci viene detto che a causa degli sprechi d'acqua per i continui lavaggi, la
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Risposta da JeanPGagne, Guest Relations Manager presso Best Western Plus City Centre/Centre-Ville
Risposta inviata il 9 nov 2018
Dear Luigi C, thank you for your comments. First and foremost, please forgive me for lacking the knowledge required to answer your review in Italian. Then, on behalf of all our employees and myself, please accept our apologies for the misunderstanding regarding the bed sheets. Although it is true that linens in occupied rooms are changed only once every 3 days, they are changed with fresh and clean ones after every departure. I do not know exactly how the conversation with our front office employee unfolded, but I am quite confident to state that he did not say the sheets were the same from the previous guest in order to respect the environment and save water. So again, we are truly sorry your experience with us was plagued by this unfortunate situation, hoping you will give us a chance to make amend and offering you the quality experience you expected by returning to our establishment on your next trip to Quebec City. Best regards!
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Struttura nella media, camere leggermente datate e colazione variegata. Nella camera mancava l'asciugacapelli, che ho atteso per ben 35 minuti. Molte persone dello staff non parlavano inglese,ma solo francese... una cosa piuttosto strana per un hotel. La colazione non è inclusa
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Risposta da JeanPGagne, Guest Relations Manager presso Best Western Plus City Centre/Centre-Ville
Risposta inviata il 24 ott 2018
Dear Nicola F, thank you for commenting on your stay at our hotel with bilingual personnel in downtown Quebec City. First and foremost, I would like to apologize on behalf of all my colleagues and myself for having failed at providing you the high-quality experience you were entitled to and for which we are known to provide our customers. Concerning your claim that most employees you came in contact with only spoke French, I must say that I am quite surprised by it as all front office personnel, valet attendants, waiters and waitresses are all required to understand and speak English well enough to be able to interact with our international clientele and provide clear answers and explanations. Although personnel from housekeeping and maintenance are not required to speak English, some of them can express themselves in English well enough. Then, although it is true that not all rates comes with breakfast, it is possible to add it to your reservation when it is booked through us directly over the phone, on our website or via the Best Western Central of reservation. This will allow you to start each day of your stay with a complete breakfast served at our restaurant Bistro le 330 from 7:00am every morning, either as an “a la carte” menu or an American buffet, the later available only when the hotel’s occupancy is high enough. To conclude, we do have rooms of different size and if the one you are assigned to does not seem to fit your needs, we are just a phone call away and will take the necessary measures to make your stay as enjoyable as possible so please never hesitate to report any issue you may encounter during your time with us. SO again, thank you for commenting on your stay at our hotel with bilingual staff in downtown Quebec City, hoping you will stay with us again in the future so we can prove that we are worthy of your confidence and of our reputation as a quality establishment. Kind regards!
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Hotel nella media della catena,letto comodo personale professionale e cortese. Posizionato in zona centrale,per raggiungere la città alta c'è un ascensore a 10 minuti a piedi mentre per la zona del porto vecchio la distanza e maggiore una ventina di minuti almeno.wi-fi discreto
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Risposta da JeanPGagne, Responsable des relations clients presso Best Western Plus City Centre/Centre-Ville
Risposta inviata il 17 set 2018
Dear ermanno b, thank you for commenting on your stay at our hotel with free high-speed WIFI connection in downtown Quebec City. First, I am sorry I am not able to answer your review in Italian as I do not possess the proper knowledge required to provide a professional answer. Back to the core of your review, in order to cater to the very needs of the modern travelers, we do offer a complimentary high-speed WIFI connection available throughout our establishment among other facilities such as a heated indoor pool, a gym, a business center and, as you correctly noted, a Coffee shop that has THE best coffee West of Italy. Choose your preferred beans from the world’s best producers, have it grinded on the spot and brewed to perfection by our professional team of baristas for a delicious personalized coffee that you surely won’t regret. While you are there, you may also grab one of our famous breakfast sandwich, gourmet salad, smoothie made from fresh fruits, croissants and pastry that you can eat on your way to the Old Quebec City. Speaking of the old town, your estimation of the time that it takes our visitors to walk from our establishment is quite accurate, as our exact distance from Saint-John’s gate, the main gateway through the walled city is 1.1Km which translates into a walk of about 10-15 minutes, uphill I might add. If you want to avoid walking upward, you may want to the Old Port Via Saint-Joseph street, Quartier Nouvo Saint-Roch’s main artery just one block south of us, then the main train and bus station Gare du Palais, pass Marche du Vieux Port and along Bassin Louise to reach the oldest part of town Quartier Petit-Champlain and the Old Port. Although this is a longer walk, this route will get you to avoid the sometimes steep hills of Quebec City, even if you want to reach the upper part of the touristic district as you will be able to take a ride on the Funicular, the scenic elevator that will bring you to the top of the hill on Terrasse Dufferin right next to Chateau Frontenac. With that said, the only thing left is to once again thank you for your comments on your stay at our hotel with free High-Speed WIFI connection in downtown Quebec City, hoping to see you again soon. Best regards! Jean-Pierre Gagne – Hospitality and Guest Experience manager
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Siamo arrivati stanchi a notte fonda e questa era l'unica camera disponibile in città e siamo stati costretti a prenderla per oltre 400 CAD ma in tutta onesta ne meritava non più di 100. Camera piccola, personale non troppo gentile, hall piccola ed affollata in un palazzo
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Risposta da JeanPGagne, Responsable des relations clients presso Best Western Plus City Centre/Centre-Ville
Risposta inviata il 14 ago 2018
Dear Gabriel F, thank you for your comments. First and foremost, I am sorry I am not able to respond to your review in Italian as my lack of knowledge of this language prevents me from providing a legible and professional answer. Then, on behalf of all my colleagues and myself, may I present our sincere apologies for having failed in our mission to offer you a high-quality experience. Although it is quite likely that you were handed the last room available as a late walk-in, all our rooms should cater to the needs of our guests and we are taking every steps in order to make sure they do. For example, last fall saw the beginning of some major renovations in all our rooms that saw every inch of carpet and tapestry replaced by new materials. As of now, 2/3 of our rooms have been totally remodeled, with the remaining 1/3 to be done by Christmas 2018. On another topic, I am actually shocked to read that you found some of our staff to be not so nice, as guest service is one of our top priority and according to the vast majority of Tripadvisor contributors who raised this aspect of our property, like llobzh on August 7 2018, we do a pretty good job at it. As a conclusion, I would like to say that all Best Western hotels are managed independently and that having one bad experience at a particular location does not mean that other establishment won’t fit your needs. We are proud to uphold the standards of a world-wide leader in the hotel industry and we do apologize for having failed to do so for you and your traveling partners. So again, thank you for filing this review, truly hoping that you will give us a chance to prove our true value by staying with us again on your next visit. Best regards!
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L'hotel è situato nella parte nuova della città ma è possibile raggiungere la vecchia Quebec city a piedi in dieci minuti. Camera e servizio tutto perfetto con un letto enorme. Compreso nel prezzo c'era l'utilizzo di una piscina non molto grande. Peccato stracolma di bambini e
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Risposta da JeanPGagne, Responsable des relations clients presso Best Western Plus City Centre/Centre-Ville
Risposta inviata il 22 mag 2018
Dear Fiorella P, thank you for sharing your thoughts on your stay at our hotel with breakfast included in downtown Quebec City. First and foremost, I would like to apologize for not being able to answer your review in Italian, as I am not knowledgeable in that language enough to provide a professional answer. Now, to the core of your comments, our restaurant Bistro le 330 do offers breakfast every day starting at 7:00Am, either as an “a la carte” or an American buffet, meal that can be included in your room rate during the reservation process. Please note though that you need to make the reservation directly with us over the phone, on our website or via the Best Western central of reservation. To a different topic, we are sorry you found our pool area not really relaxing due to the presence of many kids. I would like to mention to all Tripadvisor users that the last hour of operation, between 9:00Pm until 10:00Pm is reserved to the use of adults in order to allow some relaxing time to our visitors who do not have kids with them. And between us, you may ask our front office to have the pool area open a little early or late, they may let you in under oath of secrecy. To conclude, I would just like to say that all our rooms are equipped with natural memory foam mattresses both in queen and king size, one of the many high-quality items that are presents in all our rooms. Well, the only thing left is to thank you again for this nice review of your stay at our hotel with breakfast included in downtown Quebec City. We hope to see you back on your next trip to our beautiful town. Best regards!
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Indietro
Categorie album
Tutte le fotoViaggiatoriCamera e suiteRistorazionePiscina e spiaggiaCentro congressi e sale per eventi
Foto professionale commissionata in esclusiva da TripAdvisorBest Western Plus City Centre/Centre-Ville
The Double Queen Business Room with Sofa Bed at the BEST WESTERN PLUS City Centre/Centre-Ville
Foto professionale commissionata in esclusiva da TripAdvisorBest Western Plus City Centre/Centre-Ville
The King Business Room at the BEST WESTERN PLUS City Centre/Centre-Ville
Foto professionale commissionata in esclusiva da TripAdvisorBest Western Plus City Centre/Centre-Ville
The Double Queen Business Room with Sofa Bed at the BEST WESTERN PLUS City Centre/Centre-Ville
Foto offerta dalla direzioneBest Western Plus City Centre/Centre-Ville
Deluxe King Bathroom
Foto offerta dalla direzioneBest Western Plus City Centre/Centre-Ville
Business Room Two Queen Sofa Bed
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Dear Mariana C, Thank you for your interest towards our establishment. There are plenty of great restaurants within a few steps of our main entrance, mainly on Saint-Joseph Street located just one block south from us, along with several bars and micro breweries. As for walking from the historic center at night, not only Quebec is indeed quite pretty in the dark but it is also very safe. We hope you will enjoy your trip in Quebec City. Kind regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager
1 voto
Dear Mariana C, Thank you for your interest towards our establishment. There are plenty of great restaurants within a few steps of our main entrance, mainly on Saint-Joseph Street located just one block south from us, along with several bars and micro breweries. As for walking from the historic center at night, not only Quebec is indeed quite pretty in the dark but it is also very safe. We hope you will enjoy your trip in Quebec City. Kind regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager
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Dear Fran J, Thank you for your query. We do offer valet parking at our establishment at the cost of 26.00$ plus taxes per day with free unlimited in-and-out access to your vehicle. There are several public parking around our property if ever our valet does not seem to fit your needs. Both our front office personnel and valet attendants can efficiently guide you to those lots with a map of the surroundings highlighting their locations. Kind regards!
1 voto
They have parking
1 voto
How far from le Grand Theatre?
Dear Fran J, Walking up to Grand Théâtre should take you around 20 minutes from our property, with many bus routes passing just a block away from our main entrance, particularly route 801 and 800 that are the most frequent routes and will get you right in front of Grand Théâtre. Enjoy your stay in Quebec City!! Best regards! Jean-Pierre Gagné Hospitality and Guest Experience Manager
1 voto
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IndietroAvanti
123456
"al sesto piano il pavimento è in discesa"
"Pretendere la pulizia delle camere e del bagno"
FASCIA PREZZO
73 USD - 254 USD (in base alle tariffe medie di una camera standard)
NOTO ANCHE COME
best western plus city centre/centre-ville hotel quebec citybest western quebec cityquebec city best western
LOCALITÀ
CanadaQuébecQuébec (città)
NUMERO DI CAMERE
177
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