Wave Chasers
9.00 - 18.00
Lunedì
9.00 - 18.00
Martedì
9.00 - 18.00
Mercoledì
9.00 - 18.00
Giovedì
9.00 - 18.00
Venerdì
9.00 - 18.00
Sabato
9.00 - 18.00
Domenica
9.00 - 18.00
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Durata: 2-3 ore
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CONearNative1
Denver, Colorado106 contributi
Punteggio 1,0 su 5
ago 2021 • Famiglia
RENTERS BEWARE and be cautious — you are on your own! Our family rented two jet skis in late July reserved for two days later. I told the gal on the phone that we are newbies and from Colorado where the biggest river or lake are much much smaller than lake LBJ. I received a call the next day from Wave Chasers asking if we could move our reservation to later on our preferred day to accommodate them for a larger party and she said they’ve had machines “going down” (( should have been my first red flag)) I agreed and though I didn’t ask for any discount or perk for moving our reservation I thought that would have been a good gesture and business move but none was offered. When we got to the shop on our reservation day the gal at the desk and on the phones didn’t greet us while she was on the phone for more than 10 minutes straight- which was fine but showed me that they seemed understaffed for the demand. She was very kind once she was off the phone. Also no mention of “thanks” for moving our reservation to help them out. As we were signing liability releases and such I AGAIN mentioned that this was our first time on jet skis, we were from a place with small lakes and rivers and I even said “we don’t really know what we are doing “! She glossed over my statement & made sure to point out the damage agreement but skimmed over it and assured us everything would be fine (should have been my next red flag). As we met the young man taking us to the dock (he was also VERY kind and professional) - at the last moment he said “maybe we should show you the map?!” I thought “yeah that’s a good idea since I’ve said a few times that we are new at this” I guess I was thinking that they’d offer or even insist on a guide for us or a short on the water lesson which we would have loved but none was offered and their confidence in us made me feel it would all be okay. He made sure to point out on the map the sandbar area of the lake and I said “we will be careful not to go over there” and he said “well you will see other boats docked and people out having fun the water is shallow and warm” which to me - indicated that it was okay to go there. WE DID NOT KNOW nor were told how jet skis work and that there is not a screen or filter over the intake area. So to wrap up - we weren’t but 20 minutes out on the machines - going very slowly to make sure we weren’t creating wake in certain zones AND to make sure we were out of the way of large boats zipping past us at 20-30mph or more. We drifted too close to sandbar area - still kind of confused if that was okay or not okay and ended up with a rock or something jammed in one machine and it died. The engine was totally dead - the desk people were supposed to make sure we had a cell number of someone at the shop to call “if we had any trouble” but that didn’t happen either nor was a number to call printed anywhere on the machine where we could see it. I was able to call - stranded mid lake - from the reservation number I called and after a few dozen rings and call backs (remember they were understaffed at the desk) they answered and I explained. I will give kudos to the young man and older man he was working with (names have escaped me) for being kind and patient and helping us figure out how to tow the busted machine with the working machine back to a meeting point so they could pick us up. We felt SO bad and were super bummed how quickly our trip went bad. They kept saying “don’t worry this happens - there was a storm last night and tons of debris is loose in the lake” eventually we get back to their dock and the guys come around the water towing the bad machine - but they feel bad that our trip was cut so short so they allowed me and my teen son to take the working machine back out for another hour or more to at least salvage some fun for him. Which we did - staying only on the rivers and avoiding the lake. The older guy said “keep it out for over anther hour too - it’s fine - since you have to share that machine”. We ended up only staying out a bit longer and did have fun. We came back to the dock and my patient husband is sitting there and tells me that he was given a bill for $450 in repairs to the broken machine!!!! They blamed us that a rock or something was taken up and broke it. I don’t debate that it happened while we were riding it but how many times did I tell them we were newbies and also the young guy confused us about where we should and shouldn’t go - in a 2 minute maximum conversation. There was NO OFFER of refund or deduction in cost for being accommodating to their needs to change our time that day or that we already had paid $330 to rent TWO MACHINES for two hours and we had gotten Two machines for maybe 25 minutes and only one machine for about 65 minutes. And when my son and I returned that working machine they also CHARGED us $13 extra for GAS!! In my opinion they needed to offset the repair cost (we did sign a damage agreement though the gal
Made it sound like a mere formality) with the loss of experience time and even waived the gas cost. If they’d said “it’s $450 to repair but we will knock off $200 or $250 bc the trip was cut off and we don’t have an extra machine ((they did NOT have another spare machine for my husband to take back out!)) and we will waive the gas expense” …. We would have been satisfied with that and left much happier customers.
So beware that your fun jet ski day could possibly go south quickly and end up costing 60% more than you planned.
Scritta in data 12 agosto 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

mklsu1977
Houston, TX68 contributi
Punteggio 5,0 su 5
ago 2020
Price: Very competitive. Not the cheapest on the lake but not the most expensive either. The gas was $3.50 per gallon which is actually some of the cheapest on the lake. We rented a pontoon boat with a 90 HP engine for 5 hours and used less than $30 for gas. I thought it was very reasonable.

Boat Condition: The boat had a few dings and dents but these were mostly cosmetic. The boat started and ran well with no problems. They encouraged me to take a video of the boat and prop condition before leaving which I liked. It helped to give me the feeling that they were not going to push existing damage off on me.

Allowances: I liked how they did not restrict being able to go anywhere on the lake which some other places do restrict. They also allowed us to go near and anchor up close to the islands/beaches for swimming. Some places restrict this. We anchored near a sandy area where the Llano and Colorado come together and hung out there for a few hours. It was enjoyable.

Service: The service was great. The guys showed us everything we needed and asked several times if we had any questions. If I had one complaint it would be that the boat wasn't ready when we showed up so we had to wait for it to be cleaned and fueled. That said, we did bring the boat back 15 minutes late and they were totally cool with it.

I would definitely rent from this place again.
Scritta in data 27 agosto 2020
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Relaxed091
Kingsland, TX40 contributi
Punteggio 5,0 su 5
mag 2020 • Famiglia
We rented a 23 ft pontoon boat for 4 hours. There was a little hiccup with the first boat and we called. They came and checked it out, substituted for another one, and extended our time. They made sure we understood all of the operating instructions, gave us an overview of where to go/not go. When we returned they were prompt and helped us unload. We had an amazing time! Will definetly rent again! Thanks Wave Chasers.
Scritta in data 29 maggio 2020
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

heatherharris1858
Kingsland, TX4 contributi
Punteggio 5,0 su 5
mar 2019 • Amici
Rented from Josh several times while I've lived in Kingland and great people he has working for him. Always been very helpful and friendly
Scritta in data 8 ottobre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Mary
1 contributo
Punteggio 5,0 su 5
giu 2019 • Famiglia
We rented a Pontoon boat. The boat was new and in excellent condition. We kept the boat for two days. Excellent prices and customer service! Would definitely use them again. They brought the boat to us and picked it up. We had a wonderful experience!
Scritta in data 17 giugno 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

caribbeanDallas
Dallas, TX92 contributi
Punteggio 5,0 su 5
mar 2019 • Famiglia
We stopped in to rent jet skis and Josh was very helpful and knowledgeable! Jet ski operated very well and they brought it directly to the boat slip by the lake. Great fun on the lake even though weather was overcast. Will definitely recommend Wave Chasers for your lake adventures.
Scritta in data 11 marzo 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Dawn S
Llano, TX6 contributi
Punteggio 5,0 su 5
mag 2018 • Famiglia
We rented a pontoon boat for the day. It was a beautiful boat for a good price. The staff was wonderful, friendly, helpful, and informative. The boat was comfortable and ran great. Top notch company.
Scritta in data 12 maggio 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Gary W
89 contributi
Punteggio 5,0 su 5
giu 2017 • Famiglia
Last minute is usually not the best time to plan things. Here it is Father's Day and we get the idea we want to rent a boat for a couple of hours before heading back to the 'real world' of San Antonio. Wave Chasers is the only one we find that will do two hour minimums so we picked them and sure glad we did.

We roll up a bit after 9am with no reservation. The crew is working on pontoon boats and the one young man (sorry, remember Jesse and Dustin's names but not yours) that helped us was so personable and knowledgable about the area, as you'd expect. Everyone we met was simply good hearted, hard-working (really) young men who treated us like family. We had a good time, felt confident with our rental, and understood our responsibilities without being read some riot act. Best boat rental experience we've had.

Our friend recommended the north trip up the Colorado toward Inks Lake and it was a very nice cruise. We passed beautiful homes, open lands, and a lot of really whacky people just having fun on the water. It was such an unplugged, peaceful trip. We cruised at a speed that took us almost exactly two hours round trip, nice.

If we get the chance to rent water craft on our other visits we don't have to worry about where we're going. Wave Chasers has earned our respect and business. Happy boating folks, and a BIG thank you for making my Father's Day that much better!
Scritta in data 19 giugno 2017
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Alecia P
San Antonio, TX1 contributo
Punteggio 5,0 su 5
mar 2017 • Famiglia
Family owned business, great service, very reasonable prices, the Sea Doo was in great condition and tons of fun. Highly recommended, will certainly be back!
Scritta in data 18 marzo 2017
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Dustin S
Graham, TX81 contributi
Punteggio 5,0 su 5
ago 2016 • Coppie
I wanted to thank this fine bunch of men of their services last weekend. My wife and I rented a jet ski for a few hours. The process was fast and easy, and the jet ski ran great! If you need a boat on the Highland lakes, then this is your place to go!
Scritta in data 13 agosto 2016
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
And we want to thank YOU for this awesome review, Dustin! We're glad to hear your time on the lake was all the more enjoyable thanks to us, and we hope we have the chance to facilitate your jet ski fun again soon. Take care! Josh & Jennifer, Owners
Scritta in data 15 agosto 2016
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

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WAVE CHASERS: Tutto quello che c'è da sapere (AGGIORNATO 2024) - Tripadvisor

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  • dom - sab 09:00 - 18:00


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