Stoney Lake Boat Cruises - Spirit Of The Kawarthas
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Stoney Lake Boat Cruises - Spirit Of The Kawarthas

Stoney Lake Boat Cruises - Spirit Of The Kawarthas
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Woodview, Ontario, Canada

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3.0
Punteggio 3,0 su 532 recensioni
Eccellente
5
Molto buono
11
Nella media
2
Scarso
2
Pessimo
12

95GAB
Stratford, Canada3 contributi
Punteggio 1,0 su 5
mag 2021
We booked a cruise for 4 in Feb. 2020. He charged our credit card as soon as we booked. It was $280.00. Due to covid it was canceled several times. Then we got every excuse to why he wasn't sailing, when he could have. Asked for a refund and again many excuses and eventually was told that we would be the first to receive our refund when he got his GST rebate. Contacted him by email after March 2021,knowing businesses can expect their GST rebate by then. Asked when we would receive our refund, he just replied " I 'm sorry." His replies to others on these reviews are not true (meaning he gave them refunds) He has not given anyone a refund. Now we read that he is moving the boat to Midland to start his Georgian Spirit Boat cruises. BUYER OF TICKETS, BEWARE!!!!
Scritta in data 10 giugno 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Michelle G
1 contributo
Punteggio 1,0 su 5
giu 2020
I would NEVER recommend booking a cruise with this scammer. He took my money when the boat was never in the water! I had to file a complaint with the Better Business Bureau in order to get my money back!!!!
If you're looking for a nice cruise I would recommend Lifelock Cruises
Scritta in data 22 aprile 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Cari-Anne B
1 contributo
Punteggio 1,0 su 5
ago 2020
I just saw the article in the Lakefield Herald about the Stoney Lake Cruises proposing to relocate to the Buckhorn locks for 2021 and felt I needed to share my experience. I reserved a cruise for 13 people last August for my mom's 65th birthday. I looked online and the date I was looking for was not available but in small print below the availability calendar it said to call, because they may be able to accomoate my booking. I called and was told for 13 people they could make it work. I provided my booking information and credit card to 'hold' the booking. I was told each party could pay upon arrival. Two days prior to the cruise date I received a confirmation email and found that my credit card had been charged for the full amount which was over $800.00.

We arrived at the Viamed docks 1/2 hr early as instructed and drove around looking for the cruise parking lots sign I was told would be there. Myself and four other vehicles, including my 95 year old grandma drove around for 15 minutes trying to find the desinated parking lot. I finally ended up speaking with someone from Viamede Resot and was told that the cruise had been cancelled. I thought it was a misunderstanding because I had just received a confimration and had paid in full. I was told that I was not the first person to show up with no notification of the cruise being cancelled and good luck with getting a refund.

I called Captain Bill, got a voicemail but then shortly after he called back and said the cruise was cancelled. I told him that we were standing at the dock and that I had received a confirmation email confirming th date and time just two days prior. He apologized and said I should have been notified I inquired about a refund and he said I would receive it in two weeks. In the meantime I called visa because it was unauthorized transacation for a service we never received. They said to wait a few weeks to see if the service provider would process a refund. Two weeks came and went and no refund. I messaged Captain Bill again and he apologized for the delay but said it was coming. I patiently waited a couple of more weeks and still nothing. I started to do some reserach to find out that many other people had the same experience and were waiting for refunds, cruise canclled with no notice, etc.

I was communicating wtih Bill through his facebook page and when I went to review his responses to me I found they were no longer there (these were the responses that said refund in 2 weeks, etc.) Another women in the same situation contacted me and advised that he deletes the conversation thread after her responds. She knew she was dealing with a scammer and had screenshots of all of her conversations, My last message from Bill told me he was waiting for his GST refund to be able to provide refunds. That blew my mind, he was waiting for a refund to give me back my money that he had no right to process in the first place and had spent it.

I had finally had enough and had no faith in receiving a refund because he changed his story over and over again. I contacted visa and they reversed the transaction. It was in their hands to deal with this scammer.

Last year he blammed COVID but I have seen similar experiences from 2019 so this really seems to be an ongoing issue. He was obviously no longer welcome at Viamede Resort or Fenlon Falls so he is looking for new location.

I don't usually post reviews but this was a very very frusturating experience and clearly not the first time he has done this.

I had done the Stoney Lake Cruise years ago with the previous operator and it was a wonderful expericne.
Scritta in data 6 marzo 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Sara F
Lakefield, Canada1 contributo
Punteggio 1,0 su 5
ago 2020
Captain Bill is a FRAUD !
He took $ 322.94 knowing full well that he was not able to operate this year due to the pandemic. I spoke to him before I booked and he assured me that he would be able to accommodate my party of 4. He took my credit card and billed it July 24th
He cancelled the cruise as I was still wanting to go. He said he would reschedule once he had approval for dates in August. I asked for a refund and he said he would. Still no refund. I called the Viamede Resort and they told me he has defrauded 20 plus people with the same promise.
I will be taking him to small claims court and I will aslo make it my mission to ruin his business in the future!
Scritta in data 8 gennaio 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

lesley g
Perth, Canada654 contributi
Punteggio 4,0 su 5
set 2019
There were seven of us and we all enjoyed the cruise. Food was very good and service was very friendly. One of the girls makes a terrific caesar. We would definitely do this trip again. The only negative would be that the sound system was not working properly. We couldn't hear the captain at all. We were supposed to be a group of 8 but one girl had to cancel several days before the trip. I spoke with the captain two days before sailing and he said the money would be refunded and it was. Thank you very much.
Scritta in data 3 ottobre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Thanks for the review. The sound system has been somewhat of an ongoing issue. The music is now working but for some reason, and after purchasing two new microphones we can't get that side of the system to work. The sound engineer is busy and we are a bit out of town so it takes time to get him to the ship. I have been in this business over 34 years and am very detail oriented and extremely fussy, I appreciate your, and all customer's feedback as it is the only way we can improve the Cruises we offer. Thanks Again
Scritta in data 4 ottobre 2019
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

Deb S
6 contributi
Punteggio 4,0 su 5
set 2019 • Coppie
Great cruise! Beautiful lake with a lot of Islands. It would have been better if we had narration over the roof top speakers, only had one speaker near captain that we couldn’t hear and the amount of people on board made it difficult to be closer to speaker. Other then that it was a fantastic cruise. We will wait until cooler weather for the leaves to change next time. Great BBQ available and drinks at a minimal cost. Well done!
Scritta in data 2 ottobre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Thanks for your review. Unfortunately the PA system is an ongoing issue. We had a professional sound system engineer repair it a month ago and the following day the microphone failed again. He is coming back this Monday. I had hoped that the portable unit would solve the problem, it was costly and not quite as good as hoped. Glad you enjoyed the cruise. Captain Bill
Scritta in data 4 ottobre 2019
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

1963tammyp
9 contributi
Punteggio 4,0 su 5
set 2019 • Coppie
Had a great time on Sat Sept 28/19. Scenery was beautiful. Staff was friendly and attentive. Dinner was great but disappointed in choice of dessert. Expected more.
Scritta in data 1 ottobre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Glad to hear you enjoyed yourself. Believe it or not we are looking at upgrading desert, most likely to a cheese cake.
Scritta in data 2 ottobre 2019
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

Lakes1
1 contributo
Punteggio 1,0 su 5
giu 2019
Reserved 4 dinner cruise tickets for a milestone birthday celebration, the cruise was cancelled on very short notice, the reason given was high water levels. Found out later this was a lie, the boat wasn’t even in the water yet. Emailed owner for 7 weeks requesting our refund, never received it. We’re out over $200. Stay away!
Scritta in data 16 settembre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Obviously you received errant information. The ship was detained due to high water levels at Gannon Narrow. The ship was out of the water from early April until it departed Lake Erie May 20. I wish I knew your name, all customers have been fully refunded. Please email us and, like all other customers who had a problem you will be fully refunded.
Scritta in data 17 settembre 2019
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

shirlarmcd
Toronto, Canada2 contributi
Punteggio 3,0 su 5
ago 2019
It hard to rate a 5 minute cruise so I went middle of the road. We were not five minutes from the dock when we hit a rock and were stuck there. Nearby cottagers rescued us in their pontoon boat. We had lunch at the local pub. We did get a credit on my Visa account but no coupon as promised.
Scritta in data 6 settembre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
My sincerest apologies, please contact me so that I can get your gift certificate right off to you, info@stonylakecruises.com This was obvious an oversight on my end and I cannot find your reservation. Thanks
Scritta in data 7 settembre 2019
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

Drew M
1 contributo
Punteggio 1,0 su 5
lug 2019 • Famiglia
I completely understand if this service gets canceled or postponed due to weather or mechanical problems, but to just ignore our calls/emails after not refunding the fee is why I’m leaving negative feedback. Now I have to take them to court to get my refund. What will that cost them?
Scritta in data 4 settembre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
I am sincerely sorry and this was an oversight on our part please contact with your Confirmation Number, last name and e-mail address and it will be taken care of immediately. All of our passengers have been refunded, provided a gift certificate and under certain circumstances had other incurred costs refunded. Thank You
Scritta in data 5 settembre 2019
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di Tripadvisor LLC.

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