Black Tie Ski Rentals of Aspen

Black Tie Ski Rentals of Aspen (Colorado) - Foto e indirizzo

Black Tie Ski Rentals of Aspen
5
8.00 - 22.00
Lunedì
8.00 - 22.00
Martedì
8.00 - 22.00
Mercoledì
8.00 - 22.00
Giovedì
8.00 - 22.00
Venerdì
8.00 - 22.00
Sabato
8.00 - 22.00
Domenica
8.00 - 22.00

5.0
30 recensioni
Eccellente
28
Molto buono
1
Nella media
0
Scarso
0
Pessimo
1

Lily B
1 contributo
feb 2021 • Amici
A couple of our friends had issues with their skis on the second day of rental. They sent someone out to fix the issue. Apparently one of our friends was improperly fitted with equipment too big for her. The boots had a hidden clasp the loosened during transit. Why didn’t they tell us about this hidden clasp in the beginning? One of our friends who has skied multiple times in the past continue to have issues and ended up not being able to ski. We have been trying to get a hold of the owner about a partial refund. Just a refund for friend on the second day who was unable to ski. We’ve called a couple of times and also emailed. The staff had been courteous and told us they would have the owner call us back. This business owner does not care about his customers so take your money elsewhere!
Scritta in data 10 marzo 2021
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Hi Lily - Our sincere apologies for the equipment mishap. I (and all of us at Black Tie Aspen) certainly care a great deal about all of our customers and want to make sure our guests are 100% satisfited. With that said, I'm glad we were able to connect directly/privately and get the issue & refund resolved for your friend. As mentioned in our conversation, we were supplied with incorrect sizing details which may have led to some equipment that was perhaps too large. This certainly should have been addressed by our staff during your fitting, though, rather than on the 2nd day skiing. Also, since your reservation was made through a third party booking engine and not directly through Black Tie, the refund process is a bit more complex. As I mentioned, I sent a refund check directly to the guest in an attempt to cover the inconvenience and time lost on the mountain. We would love for you to keep us in mind on your next visit to the Aspen/Snowmass area. We'd be more than happy to assist and make sure everyone is properly taken care of. Thank you!
Scritta in data 23 marzo 2021
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

cfk1485
Winnetka, IL10 contributi
feb 2021
The easiest ways to rent the best equipment! Online ordering is quick and easy, delivery was on time and super efficient and the Black Tie staff was great, knowledgeable and friendly. We will always use Black Tie.
Scritta in data 2 marzo 2021
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks a lot for the positive feedback! We're so glad to hear that our process was easy and our staff was helpful & efficient. We look forward to seeing you again on your next visit!
Scritta in data 4 marzo 2021
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

KathyC
2 contributi
I’ve used Black Tie for the past 8 years. The service and quality of equipment is superb. The staff is super, knowledgeable and efficient. The door to door valet service for delivery and pick up is definitely the way to go!
Scritta in data 2 marzo 2021
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks so much for the great review! We're so glad to hear you continue to enjoy the equipment and our service & staff. We sincerely appreciate your loyalty to Black Tie and look forward to seeing you on your next visit!
Scritta in data 4 marzo 2021
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

Greg W
Shanghai, China2 contributi
mar 2020
They delivered the equipment ontime to the condo we rented and brought the equipment. They came back the next morning when I changed my mind and exchanged my skis. It was very convenient and the personnel were very helpful and friendly.
Scritta in data 8 marzo 2020
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks so much for the kind words! We're glad to hear you enjoyed the convenience of our service. We do our best to make the rental process as easy as possible, and our wonderful staff members are a big part of that. Happy to hear your interactions with our team were positive. Thank you for your business and we hope to see you again soon!
Scritta in data 9 marzo 2020
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

Antonia M
2 contributi
gen 2020
From booking to delivery and pick up, the process was very easy. The service was excellent. With traveling issues I had and not being able to arrive the day I booked, they were quick to respond and reschedule the delivery. Pick up was easy, just had to leave the rentals out and they picked up. Also, the quality of the skis, boots and helmet was all around great!
Scritta in data 3 febbraio 2020
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks so much for the positive feedback! We're glad to hear you enjoyed our service, flexibility, and equipment - all things we take great pride in. We sincerely appreciate your support and hope to see you again soon!
Scritta in data 4 febbraio 2020
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

cfk1485
Winnetka, IL10 contributi
gen 2020
We have used Black Tie for 4 years when visiting Aspen. They meet us at our house with rental skis and boots. They are always on time, super friendly, professional, quick and thorough. Their equipment coul not be any better. Excellent quality. We will use them wherever we go! A person in our group decicded to rent her own pair of boots one day into our trip after hearing how comfortable the boots I rented were. We called Black Tie at 7:30am and they were at our door with her boots at 8am. A+ service
Scritta in data 29 gennaio 2020
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks so much for your positive review! We're happy to hear you and your friends continue to enjoy our service. It is always our goal to make the equipment rental process as easy as possible. We look forward to seeing you again on your next trip to Aspen!
Scritta in data 2 febbraio 2020
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

Cortney G
Huntersville, Carolina del Nord2 contributi
dic 2019
Amazing service! Company was very accommodating from the beginning to the end of our experience! We will be using them again!!
Scritta in data 15 gennaio 2020
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks so much for the kind words, Cortney! We sincerely appreciate your business as well as the positive feedback. We look forward to seeing you all again in the future!
Scritta in data 16 gennaio 2020
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

rob s
1 contributo
gen 2020 • Famiglia
Could not have been easier. The team was punctual, polite and knowledgeable. 3 of my kids changed from skis to snowboards mid day , at the hill!! No problems!! Black Tie is our new Go To when we ski/board.
Scritta in data 6 gennaio 2020
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks for the positive feedback, Rob! We're happy to hear you had a great experience with our service and our staff. It was a pleasure working with you and your family, as well. We sincerely appreciate your feedback and look forward to seeing you again in the future!
Scritta in data 8 gennaio 2020
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

533craigd
Fountain Hills, AZ5 contributi
dic 2019 • Famiglia
Outstanding service and top of the line equipment. Combine that with them coming to you, no matter where you are, to fit, fix, and return everything and you have an ski rental experience that is second to none. Period.
Scritta in data 28 dicembre 2019
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.
Thanks for your wonderful review! We always love hearing our guest's feedback and are happy to hear you enjoyed our service and equipment offerings. We hope to see you again in the future. Thanks again!
Scritta in data 6 gennaio 2020
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.

campbeka72058
Oakville, Canada28 contributi
feb 2019 • Famiglia
We have used Black Tie for many years in many different ski resorts. Their service is punctual and designed to make it as easy as possible for the customer. They come to you to not only deliver and set up your equipment but also to pick it up. Quality of the equipment is good and customer service always easy to deal with. I keep coming back year over year to this rental company for both ski and snowboard equipment.
Scritta in data 19 febbraio 2019
Questa recensione rappresenta l'opinione personale di un membro di Tripadvisor e non di TripAdvisor LLC.

1-10 di 30 risultati mostrati
Ci sono errori o manca qualcosa?
Suggerisci modifiche per migliorare il profilo.
Migliora questo profilo