Cose da fare: Louisiana
Mississippi River
4
Cosa dicono le persone
traveler
Di traveler
Glad I Went, Would Not Do Again or Recommend
giu 2017
Sono appena tornato da una crociera da New Orleans a Memphis, con un'estensione di due notti a Memphis. Meno male che l'ho fatto ma non ci tornerei e non lo consiglierei ad altri. Penso che mi hanno compiuto i 10 anni di questo viaggio (io sono 71 , andando su 81 ) . Questo viaggio è stato progettato per le persone anziane che dipendono da chi passeggia, scooter, sedie a rotelle, e canes. Devo dire che la barca ha gestito i passeggeri con cura e grande preoccupazione. Non era proprio il tipo di clientela che mi aspettavo. Il cibo direi che 3 . 5 / 5 . 0 Servizio era così - così. Ci hanno fatto pagare un giorno /automatico $ 16 in mance così, a mio parere, non è una mancia - è una tassa supplementare. Sono inoltre aggiungere una 15 % " la mancia " a già bevande costosissime. E il responsabile di cabina era trolling per ulteriori suggerimenti. Ho odiato l'hop on - hop off includono. Il tempo era molto caldo e umido. In alcune fermate l'attesa per un autobus era 15 - 30 minuti. Appena si distingue il calore (e a volte pioggia) e attendere. Io sono utilizzati per le-mouche in Europa. Tutti i tour sarete accompagnati, cibo meraviglioso, piccola barca con solo circa 150 passeggeri che si oppone a circa 450 passeggeri su l'American Queen. La mia camera era molto carina e abbastanza spaziosa. E siamo scesi al ponte pubblica che andava bene. Le sale comuni erano molto carine, molto ben arredata. I responsabili delle escursioni a terra erano molto zelante. L'animazione era abbastanza buono per quello che era. Avevamo un cameriere antipatici a cena che continuava ad offrire i suoi " raccomandazioni. " Che volesse solo/aveva bisogno di un pubblico. Questo viaggio è senza dubbio per la folla più anziano ha bisogno di aiuto ad andare in giro. C'erano pochi bambini piccoli che sembravano annoiati a morte. L'estensione a Memphis è stato molto deludente. Non abbiamo potuto itinerari fino a che non siamo arrivati in hotel. Avevo chiesto il mio agente di viaggio se c'era qualcosa previsto per l'ultimo giorno e mi è stato detto no. Così ho fatto le prenotazioni in aereo di conseguenza. Sembra che il giorno migliore per visitare il Museo dei diritti civili era il mercoledì (per l'itinerario), così ho perso che. Il nostro hotel (Sheraton) era molto bello, ma in una zona abbastanza discutibile della città - abbastanza lontano da Beale Street. e un sacco di senzatetto. I tram erano non funzionava e i taxi non - praticamente inesistente, quindi il tornare in albergo a piedi in un acquazzone non era divertente. A parte l'hotel, c'erano dei ristoranti della zona. Abbiamo avuto un " ottima guida del tour, " Memphis Jones. Egli è stato meraviglioso!

Suggerisci modifiche per migliorare il profilo.
Migliora questo profilo
Tour ed esperienze
Scopri diverse opzioni per esplorare questo posto.
Il fatturato incide sulla disposizione delle esperienze su questa pagina: scopri di più.
I modi migliori per scoprire: Mississippi River
La zona
Quartiere: Uptown/Carrollton
Contatta direttamente

Eseguiamo controlli sulle recensioni.
In che modo Tripadvisor gestisce le recensioni
Prima della pubblicazione, ogni recensione di Tripadvisor viene esaminata dal sistema di monitoraggio automatico che raccoglie informazioni rispondendo alle seguenti domande: come, cosa, dove e quando. Se il sistema rileva un elemento che potrebbe non rispettare le linee guida della community, la recensione non viene pubblicata.
Se il sistema rileva un problema, la recensione viene rifiutata automaticamente, inviata al recensore per la conferma o esaminata manualmente dal team di esperti di contenuti, al lavoro 24 ore su 24, 7 giorni su 7, per mantenere la qualità delle recensioni sul nostro sito.
Il nostro team verifica ogni recensione pubblicata sul sito segnalata dalla community per mancata conformità alle linee guida della community.
Scopri di più sulla moderazione delle recensioni.
4.0
114 recensioni
Eccellente
52
Molto buono
26
Nella media
13
Scarso
10
Pessimo
13

michaelkevintapscott
Phoenix, AZ4 contributi
ago 2023 • Famiglia
My wife and I just completed a three-week cruise on the Countess. We very much enjoyed our cruise. This was our first time with American Queen Cruises and to be blunt we found our experience head and shoulders above that of the two times we traveled with American Cruise lines. Simply put, we would travel with AQV again and recommend them to others.

What made our cruise so great was the staff! My wife said, you are lucky to have one person stand out on a cruise for customer service, but we basically had everyone stand out:

Luke the Bartender was beyond wonderful. His goal with every drink is to do it your way, have fun with it, and impress you. And he did!

Bruce the Bartender was lighthearted and jolly.

Derrick the Waiter was positive and upbeat every time we saw him. He’s super respectful and makes you feel special.

Taneka the Waitress was our favorite! We were traveling with people who can have challenging personalities, but Taneka, Ms. T, had them eating out of her hand. Her people skills are amazing.

Halo the Waitress was positive and funny. She just seems to love people.

Cerenity the Waitress was the sweetest server we’ve ever had. She has zero attitude and just wants to please.

Jamie, our room attendant could not have been kinder. And she seemed to learn everyone’s habits, allowing her to descend on a room the minute you left it and would have time to make it up. She was always available but never in the way.

Deedee at the purser’s office was kind and easy going.

And William the Watchman was on duty, sometimes 11 hours straight, in 98 degree weather, with 98 percent humidity and never did anything but smile. He was always positive and in a good mood. He was always happy to send us off and wish us welcome back. Truly amazing and persistent positivity.

And Larry the Porter… What can I say about Larry….? He just exudes positivity. He’s happy and wants others to be happy. He’s happy to see everyone and happy to help everyone. He didn’t point passengers in the right direction, he led them. He really made our trip!

Now were these people perfect? No. They occasionally made mistakes. But they always seemed very concerned about making things right. They always seemed to care. And behind almost sll.of the comments you read, people are basically commenting on whether the company cared about them as guests. Well this staff had a high morale that is uncommon and they were truly kind.

So AQV nailed hiring people that care about people.

What did they fall short on? Well, a lot and it’s all corporate. Their website functions like it was made in the eighties. A child could honestly do better. That’s not an attack; that’s a statement of fact. There’s simply no excuse for not vastly improving their on-line interface with the customer. Further, their billing systems are atrocious. And if you want to upset passengers, just make their bills confusing and full of errors. This again is a corporate problem. And finally, their general organization from the top is extremely poor. There is evidence of poor scheduling and communication on a large scale. They are doing things via phone, paper, and email that should be fully automated and digitize.
Scheduling (both macro and micro), booking, add-ons, excursions, client dossiers (with every bit of history and notes available to everyone and updated by everyone), billing (that a child can understand), an integrated customer app (that actually works), etc., would be a start.

In closing, this is a good company that provides good experiences because of its frontline staff. They could be great if they rolled up their sleeves came into the 21st century and started managing their business with integrated business systems.
Scritta in data 4 settembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

stevestevnson
2 contributi
mar 2023 • Amici
went to tis riva with the guys we saw some whales and fishes in there we took a boat from the start and wen about 22 miles over de sea
Scritta in data 31 marzo 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Princess
Washington D.C., Distretto di Columbia209 contributi
ott 2022
There are many ways to see the Mississippi River, as it's close to plenty of other cool attractions. Nice to see!
Scritta in data 19 gennaio 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

nov 2022
I want to make everyone aware:
All of you know my wife and I travel a lot and many of you reach out to us about your travel plans. I’m now up to 105 countries and all 50 states. So, when something happens in the travel industry that is so egregious that it goes against all good and ethical business practices, it’s important I let my friends know (and my friends may want to cross-post this to warn their friends).
Let’s keep a couple of things in mind as you read this: when the trip reservations and payment were made the Mississippi River had normal flow and businesses have (or should have) insurance for natural disasters or at least anticipate losses that could occur in their chosen industry.
This is a story about the American Queen Voyages, American Queen Steamboat Operating Company, LLC, Victory Operating Company, LLC, SEA Operating Company, LLC and Steamboat Society of America.
Everyone has probably heard of taking a paddle-wheeler down the mighty Mississippi River, right? Well, that was a bucket list item for us. But of course, the Mississippi River is now running dry which is beyond anyone’s control. American Queen Voyages has at the very last moment sent us a substitution for our trip that is in NO way acceptable. They want to send us from Louisville, KY to Clarksville, TN on the Ohio and smaller rivers. Not even close to what we signed up for.
Some pertinent points are:
1. We didn't purchase a trip to cruise a river- but to cruise THE Mississippi River. I have covered every inch of the smaller replacement rivers my entire life, having grown up in Kentucky. I could be the tour guide for every one of their land excursions and drive the boat.
2. The substituted stops hold no significance for us, and are of no interest to us - we were looking forward to civil war landmarks and immersion in the blues roots on the great Mississippi.
3. We don't see any value that would justify spending $7300 per couple on a weeklong trip that could easily be covered by car in 2 days or less.
We would have been happy to roll over the money and go on the Mississippi next year, but American Queen Voyages is refusing us that as an option. And canceling at this late date will cost all of us all our money, which was paid way in advance. Now after receiving no customer service, I began to search even more and found that recently America Queen Voyages has been receiving terrible ratings and reviews and has a VERY low “F” rating from the Better Business Bureau.
I will now be required to file suit in the United States District Court for the Southern District of Indiana to get my money back. I don’t want this to happen to anyone else. I do hope our Georgia Attorney General, Chris Carr, can at least warn Georgians, and you can caution all your friends, how the American Queen Steamboat Operating Company, LLC and the Victory Operating Company, LLC
who advertise and do business as AMERICAN QUEEN VOYAGES and its CEO, John Waggoner, refuse to take responsibility for a “Steamboat/Paddle-Wheeler” company selling the “Great Mississippi” experience by substituting an inferior product. They should know instances such as this can occur and should prepare and insure for them instead of trying to pass their losses on to their customers.

Follow for more info to come.

@ACGKY1
@AQVoyages
@CruiseAQSCUK
#AmericanQueenVoyages
#DiscoveryRunsDeep
#AQVoyages
@americanqueenvoyages
@TravelPulse
#Travvy Awards
#AGENTatHOME Magazine
@SteamshipHistoricalSociety
@SSHSA
@TourRadar
@ChrisCarr_Ga
@attorneygeneralchriscarr
Scritta in data 11 novembre 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Janey M
2 contributi
set 2022
On Sept 26, 2022, American Queen cancelled our paid in full cruise, scheduled to depart on Dec 28, 2022.
It has been a month and they have not refunded the $2,226.00 I paid to them in Sept 2021. According to the woman who answered their phone, other customers have not received their refunds 60+ days after American Queen cancelled their cruises.
Will I need to file suit against them to retrieve my money? I will NEVER cruise with American Queen Voyages again.
(note - Sept 26, 2022 is when they cancelled the cruise)
Scritta in data 25 ottobre 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

stevelamb7777
Auckland, Nuova Zelanda60 contributi
ago 2022
My wife and I spent 2 weeks on the American Jazz cruise boat down the Mississippi . Although our NZ currency was running at 60c to the US dollar which made it eye wateringly expensive , it's definitely a case of "the quality is remembered far after the price is forgotten" . The boat was very comfortable and the crew were amazingly accommodating and professional . The dining was good quality and varied with nice wine as well . I was stunned at the beauty and sheer relaxation the river provided and the friendliness of the fellow passengers and also the locals when we stopped . Stress just faded away . I like these smaller cruise ships with less people , they are more intermate and you get to know most of the crew and passengers . No elbowing at the buffet for the last prawn , with 2000 other passengers , We will never go on a large cruise boat again where you feel that you are processed . We have many fond memories of this cruise and made some friends a long the way
Scritta in data 15 settembre 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Andy-S60
Londra, UK1.966 contributi
giu 2022 • Coppie
Just fabulous trip up the Mississippi from New Orleans to Memphis, for a week aboard the American Queen. They just couldn’t do enough for us. It’s not a cheap holiday, but one that just has to be experienced once in a lifetime. Just Google them and see for yourselves….. a week of pure indulgences with everything included!!
Scritta in data 6 giugno 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

kvasir
Londra, UK1.206 contributi
apr 2022
Relaxed and informative trip down the Mississippi River from Memphis to New Orleans. Excellent onboard facilities - spacious, well equipped cabin with balcony; two comfortable restaurants, fitness centre and library. Talented and energetic trio of entertainers, backed by an accomplished four-person show band. Food to good hotel standard, and some highly quaffable wines. Service is friendly, highly customer-responsive, and competent.

Most shore visits gave further insights into the multi-cultural history of Memphis, of Louisiana and of the Mississippi Delta. Some were less interesting.
Scritta in data 3 aprile 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

FEDPATRICIA
2 contributi
set 2021
Please be aware!!! AMERICAN STEAMBOAT COMPANY is the worst experience we have ever had!!! My husband and I have been on 18 cruises and for our 50th Anniversary decided we would stay in the United States and take the American Steamboat Cruise, "Charms of the South" with an extension to Nashville. The cost of our trip came to $11,550, not including airfare and some of the transfers, or insurance. We took this out of our retirement fund. As you can see, this was out of the ordinary trip for our anniversary. Booked June 25, 2021 and paid in full on July 7, 2021. On September 1st they called to tell us they were redirecting our trip from New Orleans to start in Memphis. Problem with that we already paid for our flights and now we were looking at having to cancel our flight into New Orleans and start a new flight on September 1, try and get a fly at that short notice and pay a lot of money because it was short notice!!!! I told them we wanted to cancel the trip and the agent told us we would lose 100% of our money. My heart dropped. So, I cancelled the flight and worked 7 hours to try and get a flight into Memphis. It was on Thursday. We started packing again to leave on the weekend. Now, costing us more money for flight to be directed, no help from anyone and felt emotionally upset. On Friday, I received a call in the morning, that they CANCELLED THE WHOLE TRIP!! Now I had to go back again and cancel our flights, transfers, etc. that we paid separately. The following is another imperative awareness the public should be aware!!! We paid in full on 7/7/2021, so from our deposit date of June 25th, paid in full on July 7, they had all of our money. Four months before our trip and then in September they cancel our trip so our money was held from beginning (June 25th until December (7 months )without a refund. We have records of date and times we called them with a request to speak to the accounting department to refund our money and customer service said all they would be able to do was email the accounting department with our request for a refund. They were the only human beings we were able to talk to and each time we called through December we never talked to the same person. They would not give us their extension. WE JUST WANT ALL OF YOU TO BEWARE of our discrepancies and this is just a little of what we went through. We are seasoned travelers and have never, never experienced such subservient treatment!!
Scritta in data 20 febbraio 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

StephenCross
Dublino, Irlanda18.476 contributi
feb 2022 • Coppie
The Mississippi River is world famous and when you see the number and size of the boats that it supports you get an appreciation for it. Excellent!
Scritta in data 12 febbraio 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

1-10 di 114 risultati mostrati
Il fatturato incide sulla disposizione delle esperienze su questa pagina: scopri di più.
È il tuo profilo Tripadvisor?
Siete proprietari o gestori di questa struttura? Richiedete gratuitamente il profilo per tenerlo aggiornato, rispondere alle recensioni e tanto altro ancora.
Richiedi il profilo

MISSISSIPPI RIVER: Tutto quello che c'è da sapere (AGGIORNATO 2024) - Tripadvisor

Mississippi River: domande frequenti

Secondo i viaggiatori di Tripadvisor, questi sono i modi migliori per scoprire Mississippi River:

Ristoranti vicino a Mississippi River: Vedi tutti i ristoranti vicino a Mississippi River su Tripadvisor