Dear Customer,
Thank you for sharing your feedback regarding your recent tour.
We are sorry to know that the experience did not meet your expectations.
The tour operates as a group experience, accommodating many customers who book for their preferred dates.
Unfortunately, this means we are unable to adjust the group size or request other customers to leave, as we strive to honor all bookings and maintain fairness in our scheduling.
We understand that the environment during the tour may have been affected by the presence of other guests, and we regret that this impacted your enjoyment of the experience.
While we strive to manage the group size effectively, certain limitations arise from the nature of group tours.
We appreciate your understanding and hope this explanation provides some clarity on the matter.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
My Tour in Italy team.