Dear Vittoria,
Thank you for taking the time to reach out to us. We appreciate every opportunity to connect with our customers and address their concerns.
After thoroughly reviewing our records, we could not find any booking associated with your name or any experience you may have had with us. Additionally, there are no records of any tickets or tours you may have joined through our services.
We always strive to communicate any cancellations, changes to the schedule or tour slots to our customers in advance. Ensuring clear and timely communication is a priority for us, as we understand how important it is for our guests to have a seamless experience.
We kindly ask you to double-check your booking details to confirm whether your experience was indeed with our company. It’s important to us that reviews accurately reflect genuine customer experiences, as they significantly impact our reputation and the trust of future customers.
If this review was posted in error or may be related to a different provider, we would be grateful if you could update or remove it. Receiving a 1-star review without having had the chance to serve you is disheartening for our team, who are dedicated to providing exceptional experiences for our guests.
If you believe there has been a misunderstanding, or if there is anything specific you'd like to share, we would be happy to discuss it further and resolve any issues.
Please don’t hesitate to contact us directly at info@ecoarttravel.com
Thank you for your understanding, and we hope to clarify this situation with your help.
Best regards,
EcoArt Team