House of Frasers
House of Frasers
3.5
Negozi di specialità e articoli da regalo
11.00 - 18.00
Lunedì
9.30 - 20.00
Martedì
9.30 - 20.00
Mercoledì
9.30 - 20.00
Giovedì
9.30 - 20.00
Venerdì
9.30 - 20.00
Sabato
9.00 - 19.00
Domenica
11.00 - 18.00
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3.5
Punteggio 3,5 su 5122 recensioni
Eccellente
60
Molto buono
19
Nella media
11
Scarso
10
Pessimo
22

Chris
Aberdeen, UK12 contributi
Punteggio 1,0 su 5
gen 2024 • Solo
Overall a very poor service from House of Fraser. I was gifted an hoodie at christmas time which was faulty and when I tried to return it to exchange the item or get it refunded I was refused despite providing a gift receipt and being within the return period. I was advised to get in touch online. Avoid this at all costs - the customer service team online are useless. I continuously received responses from different people who had equally no idea what issue I was trying to resolve. This went on for a number of months, and they instructed me to attend the store. When I did return I spoke to a very helpful manager (the one saving grace) who said she had no idea why I was refused the return, but now that the return window was past there was nothing could be done. Despite this being the fault of the store representatives sending me away the first time and then online representatives being of little use in resolving the issue. I am now stuck with quite an expensive piece of clothing that cannot be worn.
Scritta in data 24 maggio 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Nairobys I
1 contributo
Punteggio 1,0 su 5
mar 2024 • Famiglia
Really disappointed with the customer service. I was down in Glasgow for a getaway and decided to treat myself to a Valentino handbag. Costing £130. I also purchased more items in store however the bag is the issue. I got home to Inverness and noticed that there was a defect on the bag (items should be in tact for selling or otherwise stated as defected which it was not). I contacted customer service and finally got through after many failed attempts. I asked if I could post the bag back back to return the item or exchange it. I was told that I would have to return it in person. Given that I live in Inverness it would cost me time and money for the sake of an exchange. I think this is an unreasonable request given the store is at fault for selling damaged items.
I don’t often treat myself and wish I hadn’t bothered. Very poor experience.
Scritta in data 4 aprile 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

myassessment
NE England38 contributi
Punteggio 1,0 su 5
mar 2024 • Coppie
Had a coffee at Cafe Nero in HOF. It was served in a chipped cup and when I complained the staff told me they already knew it was chipped but to them it wasn't an issue.
Scritta in data 29 marzo 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Pandabuddie
Regno Unito1.522 contributi
Punteggio 5,0 su 5
feb 2024 • Coppie
Place was lovely not been in for a while.
Great selection of clothes for all. Not busy but this was due to it being midweek.
Scritta in data 21 febbraio 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Jennifer C
39 contributi
Punteggio 1,0 su 5
lug 2023 • Coppie
I went to HOF last Friday and a lovely girl from the Benefit counter said they had some deals so I went for a look. I bought a couple of things and got home to Edinburgh to find that one of the items hadn't been put in my bag. It cost £25 so understandably I wasn't happy.
I called the store nearly 20 times and didn't get through. It rang so long without an answer that it cut me off time and time again. I googled various numbers and tried them all and none of them work. I have messaged them umpteen times via Instagram and have been told as it was a store purchase that I've to travel back from Edinburgh to Glasgow to discuss the missing item. Clearly that won't be happening and they can't seem to offer a solution. I have asked for the Chief Executive details, have asked for a manager call, have asked to speak to somebody from the Benefit counter and I'm yet to hear anything 4 days later. My messages are being completely ignored.
I've genuinely never had worse service in my life and I'm appalled that they think this is ok.
HOF get your act together! You should be ashamed of yourselves.
Scritta in data 18 luglio 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

EMR
1 contributo
Punteggio 1,0 su 5
lug 2023 • Famiglia
Bad service at the Womens`department. Staff not present, had to be tracked down. Apparently very unwilling to assist.
Scritta in data 16 luglio 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

jade
1 contributo
Punteggio 2,0 su 5
giu 2023 • Famiglia
the building is NOT maintained; clothing items are in the wrong place and falling off the hangers, absolutely revolting toilets and fitting rooms, disgusting staircases, extremely tacky cafe and use of floor 4. staff are very friendly but it takes them an unacceptable amount of time to get stock (presumably because it is in the wrong place), it is also understaffed, understocked, and much of the time you must wander around to find someone to help you. it is very clear that the money they make is not being reinvested in the company itself.
Scritta in data 2 giugno 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Mark H
Glasgow, UK10 contributi
Punteggio 1,0 su 5
apr 2023 • Coppie
Visited with my partner on Saturday 16th April. Bought a great pair of trousers that I am really happy with but the place is really let down by the behaviour of their security team. I am not sure if they have had incidences or problems recently but myself and my partner (both in our 30s) felt stared at, speculated on, and judged the entire time we were in the department store. We’ve been in a multitude of nice shops and department stores across the world but not seen as much abject hostility from security staff before. Honestly made to feel like a criminal and I never have, nor ever will, shop lift in my life. Unfortunately we won’t be back unless they have a team that actually want to help make the shop money and not drive away custom…
Scritta in data 18 aprile 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

David n
Manchester, UK4.707 contributi
Punteggio 4,0 su 5
dic 2022
When we last visited (3 years ago), we felt that the Christmas shop had a much more extensive range of items whereas this year, it was not that good. However, we did have look around on other floors though nothing caught our eye.
Scritta in data 16 dicembre 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Andrew W
29 contributi
Punteggio 5,0 su 5
dic 2022 • Solo
Went Christmas shopping to Glasgow today and it was fabulous to see Frasers Department Store on Buchanan Street back to its luxury, quality and impressive self. Fab service, beautiful Christmas lights, great choice of products. Without doubt Scotlands premier department store - thank you
Scritta in data 30 novembre 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

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HOUSE OF FRASERS: Tutto quello che c'è da sapere (AGGIORNATO 2024) - Tripadvisor

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