My Transfer Cancun
My Transfer Cancun
2.5
9.00 - 17.00
Lunedì
9.00 - 18.00
Martedì
9.00 - 17.00
Mercoledì
9.00 - 17.00
Giovedì
9.00 - 17.00
Venerdì
9.00 - 17.00
Sabato
9.00 - 17.00
Domenica
9.00 - 17.00
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2.5
Punteggio 2,5 su 549 recensioni
Eccellente
13
Molto buono
2
Nella media
0
Scarso
6
Pessimo
28

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JohnnyCymbal
Bottrop34 contributi
Punteggio 1,0 su 5
apr 2024 • Lavoro
This review only refers to MyTransfers in Cancun, not in other countries. I have used MyTransfers' services in several countries and have almost always been very satisfied. However, in Cancun, Mexico, I would never book this company again for a transfer from the airport to the hotel.

When we arrived at the airport on time, the driver was not waiting for us at the airport exit as announced. No one was waiting for us at the location mentioned with a name tag.

After about 15 minutes of searching and asking various other transport services, we were told that the MyTransfer employees would like to be in the restaurant opposite because it was air-conditioned.

In fact, we finally found the company's supervisor there together with an employee. There was a board on the table with various names of passengers. Our name was also on it.

I asked why no one was waiting for us outside with a name tag. The answer was: "This is Mexico". After all, they were having lunch at 4 p.m. In fact, neither of them ate there, they were just hanging out.

The supervisor said he would now call the driver, who finally arrived after another 10-15 minutes of waiting. We had specifically booked a driver who spoke English, which was not the case with our driver. He also knew nothing about a stopover, which I had also requested when booking.

Afterwards, a very unpleasant verbal argument ensued between the supervisor, an employee of the company MyTransfer who was connected by phone, and me. The impudent man on the phone wanted to blackmail me with a completely unrealistic price of $80 for the short stopover and even threatened to cancel the transfer to the hotel, even though I had already paid for it. This man was rude and extremely anti-customer. How can you let someone like that come into contact with a customer?

I have never been treated so badly by a service provider as in this case. It couldn't be worse. The fact that the driver then spoke with his cell phone to his ear during the journey, which is not allowed in Mexico while driving, did not contribute to our well-being or safety.

We looked for another reliable and friendly service provider for the way back from the hotel to the airport. The same applied to the planned stopover.

Apart from that, MyTransfers support did not respond to my email inquiries. That is also bad. My verdict: 1 star is still too much for MyTransfers Cancun. Never again from this company in Cancun, they are pure cutthroats who are not interested in the word customer service. It is certainly more sensible to look for a local provider who has their own people in Cancun than to book this global company who has a non-functioning customer service somewhere far away.
Scritta in data 7 maggio 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Susanne H
1 contributo
Punteggio 1,0 su 5
mar 2024 • Famiglia
Transfer Airport - Ferry Ultramar
We waited 2.5 hours for the transfer and were verbally and aggressively insulted after always asking friendly questions. Finally we were put in a taxi (which we didn't want - that's why we booked a transfer) - when we asked how the Ferry Tix could be changed, we continued to be insulted aggressively. Definitely not recommended!
Scritta in data 25 marzo 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

NickiZe
3 contributi
Punteggio 1,0 su 5
feb 2024 • Coppie
We booked a round trip transfer but were never picked up from our accommodation to be returned to the airport. We were waiting before the pick up time, called customer service twice and waited for 40 minutes, only to eventually be told the driver was there and left. We asked every driver that pulled up if they were our ride. We suspected one driver was, although he told both myself and my spouse, “no.” Do not use this service. Take another service one way to your accommodation and then book an Uber for your return trip to the airport. This service does not work in Cancun and will leave you stranded while still charging you. AVOID!
Scritta in data 1 marzo 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

joao david de b
Blumenau, SC2 contributi
Punteggio 1,0 su 5
Scam company and does not pick up passengers. We paid in advance and arrived at Cancún airport at midnight with two children and were left alone.
Scritta in data 11 febbraio 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Felix P
2 contributi
Punteggio 1,0 su 5
gen 2024 • Famiglia
I booked a transfer from Cancun Airport to my Airbnb. My plane was two and a half hours late as this company should have known because they requested my flight number upon booking which I assume they should track. I contacted the numbers they provided to advise of the delay but no answer. They basically just took my money and that’s it. I had to make alternate arrangements to get to my destination. In this business, it’s not uncommon for there to be flight delays but instead of taking care of their customers and adapting to their flight times, they abandon them and keep their money. Never again! Look elsewhere.
Scritta in data 14 gennaio 2024
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Climber27462714495
1 contributo
Punteggio 1,0 su 5
dic 2023 • Famiglia
Sorry company… they will rip you off! Don’t use at all. No show them won’t refund. Then wanted twice as much when we contacted after paying by debit. Can’t use a credit card to deny a charge. They steal!
Scritta in data 29 dicembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

David D
Devon, UK25.293 contributi
Punteggio 2,0 su 5
ott 2023 • Coppie
We booked a private transfer from Cancun International Airport to our hotel Riu Palace Mexico in Playacar.

We booked this service through Hoppa prior to our departure from the UK and the service was provided by My Transfer.

When we landed in Cancun, on Saturday 30th September we were due to land 14.40. We booked the cab for 16.00, allowing for time to get the cases and go through immigration and customs.

On exiting the arrivals hall we had no difficulty on locating our point of contact. We were told where to stand and wait for our taxi, which would be with us in ten minutes, which it was.

An eight seater minibus turned up for the two of us, so there was plenty of space and it was very comfortable.

The transfer to our Hotel took about an hour, a lot quicker than the coach transfer provided by the Tour Operator. On our way there was a short detour off the highway around the backstreets. We subsequently learned that there was a multiple pile up on the highway which our driver avoided.

We also booked a return transfer on the 14th October We were promptly picked up from the hotel at 12.45 and at the airport by 13.40.

It was the same type of minibus as the one when we arrived. So a punctual, comfortable and reliable service, would have happily rated as very good.

However, on our return transfer, the driver was concentrating more on eating a packet of snacks than watching the road. On numerous occasions the minibus veered across the lanes of the highway, not the best driving, a bit hair raising at times, not impressed, hence the low rating.
Scritta in data 1 novembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Antonella L
2 contributi
Punteggio 5,0 su 5
ott 2023 • Coppie
I used this service from the Cancun international airport to my accommodation in Playa del Carmen (round trip), I was surprised by their good service, when I arrived they had a sign with my name and on the way back they arrived about 15 minutes before the scheduled time at my accommodation.
Scritta in data 25 ottobre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Sofia M
2 contributi
Punteggio 1,0 su 5
ago 2023 • Famiglia
Rude and abusive taxi drivers. To take them to the airport, they make up excuses to try to get money from the tourist! Terrible taxi service in Cancun. This man's name is Javier from Feraltar transport sa de cv
Scritta in data 26 agosto 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

World traveler S
Atlanta, GA8 contributi
Punteggio 1,0 su 5
lug 2023 • Coppie
We booked airport pick up through Priority Pass transfer service and local company suppose to provide the service was My transfer. When we arrived no one was there to meet us and multiple calls to driver and office remained unanswered. Finally reached someone at the main office and they were not able to contact the driver. We ended up taking overpriced taxi after waiting an hour. Driver never showed up. Now it’s taking 20 business days to even dispute prepaid transfer amount. Unreliable company. Do not recommend booking with them.
Scritta in data 14 luglio 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

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MY TRANSFER CANCUN: Tutto quello che c'è da sapere (AGGIORNATO 2024) - Tripadvisor

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