Caro Antmar60, Grazie per il tuo feedback costruttivo. Sono lieto che ti sia piaciuto il tour e l'operato del nostro conduttore/ guida. Le nostre guide sono professionisti che fanno del loro meglio per garantire a tutti di ottenere il massimo dall'esperienza. Mi dispiace sinceramente che non ti sia piaciuta del tutto la nostra scelta di cantine. Condividerò i tuoi commenti sia con il nostro team operativo che con quello di booking per vedere cosa si puó fare per migliorare. Cordiali saluti, Manager at Gray Line of San Francisco

Ciao rdisalv, Grazie per aver postato la tua esperienza con noi. Il tour che ha recensito è uno dei nostri best seller e ci dispiace molto leggere il vostro disappunto, perché ci mettiamo impegno, costanza e dedizione quotidianamente per far sì che le visite guidate siano un'esperienza indimenticabile, tanto più per quello che riguarda la professionalità delle nostre guide. Ci dispiace molto leggere la sua recensione, soprattutto perché uno degli obiettivi principali di Gray Line di San Francisco è la chiarezza dei contenuti delle nostre pagine online, le quali vengono costantemente controllate e aggiornate. Su questa, si informa già che i nostri tour sono solo in inglese. Cordiali saluti, Manager presso Gray Line di San Francisco

Hi Vladimir, Thank you for your review of our Napa and Sonoma Wine Country tour. We are glad you enjoyed your tour, and we appreciate your feedback. We will be sure to pass this info along to our winery partners as well. It's also great to hear that Greg led a great tour. We hope to see you on one of our other tours soon.

Hi andrewviktor, It's wonderful to know you had a great time on our Napa and Sonoma Wine Country tour. We love to hear that Greg provided a unique experience and we'll be sure to share your feedback with him. We look forward to welcoming you back soon!

Dear muktag2, We are glad to see that you enjoyed our Napa and Sonoma Wine Country tour. Thanks for the kind words about our tour guide, Greg. Our team works hard to give our customers the best experience. We hope to serve you again soon!

Dear Ronn, It was great to hear that you enjoyed Napa and Sonoma Wine Country. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about it. We are really sorry about the air conditioning wasn't working well and the bathroom situation. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon!

Dear Jason, We’re so happy to hear you had a great experience at Napa and Sonoma Wine Countru. Your review made our day! Thanks for the kind words about our driver. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Dear Denise, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We are really about about the issue with the air conditioning in the bus and we are already worked to fix this problem. We hope you'll come and see us again soon!

Dear Joanys, We’re so happy to hear you had a great experience at Napa and Sonoma Country. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Dear Joanne, We’re so happy to hear you had a great experience at Napa and Sonoma WIne Country. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, Gray Line San Francisco