Jasmine, Thank you for your feedback. We are sorry to hear your flight was cancelled due to the ever-changing weather in Colorado Springs. Hot air ballooning is a weather dependent activity which, unfortunately, means flights can be cancelled at any time. However, the 50% deposit you paid, as well as the reschedule fee of $35 per person were charged because you cancelled your flight for 8/24 with less than 48 hours notice. The flight in Colorado Springs on 8/24 (the one you originally booked) flew. The flight you requested to reschedule to on the morning of 8/25, unfortunately, did not fly. Upon that weather cancellation, you stated you wanted to rebook at a later time since the payment you made would be applicable towards a future flight. I’ve copied a section of our Cancellation and Payment policy which is in your confirmation email, as you read it out to our staff on a recorded phone call, word for word: “...If you have to cancel your hot air balloon ride with Rainbow Ryders we ask that you contact us 48 hours before your flight. If you call with less than 48 hours notice or do not show up to your scheduled flight on time, a 50% charge of the total flight payment will be retained and will be non-refundable under any circumstances… Please make sure to contact our office between the hours of 8:00 AM and 5:00 PM if you need to cancel. If you need to reschedule with less than 24 hours notice, a $35 rescheduling fee per person will be applied.” Due to the weather being the reason for your 8/25 cancellation, we refunded the $35 per person reschedule fee. Still, as stated in our Cancellation policy, the 50% deposit is non-refundable, as the day you were originally scheduled for did fly and you cancelled with less than 48 hours notice. However, we did not want you to leave with a bad impression of our company, so we chose to issue even more of the original non-refundable deposit. We are sad to see a negative review from you, even after the situation had been resolved to your implied satisfaction.

Safety and to have fun is our two main goals! We are pleased to hear that Jesse and the crew were able to ensure that your flight was both, safe and fun.

Thank you for the five star review! We are very pleased to hear that you enjoyed your flight with our team! They are all great at what they do and enjoy providing our passengers with the most memorable experiences possible. We hope to fly with you again soon!

Thank you for such kinds words! A hot air balloon ride is defiantly a ride for all. We are pleased to hear that you enjoyed your time with Rainbow Ryders!

That is awesome that you had such a great experience. Colorado Springs indeed has beautiful weather. Thank you for flying with Rainbow Ryders!

Troy is such a great pilot! I'm glad to hear he made the flight educational and comfortable for you all. I hope you had an amazing view looking over the basket. We hope to see you again!

Hello Cece, thank you for taking the time to fill out a review for us. With each of our baskets, we do have to distribute the weight evenly and make sure all passengers have room for their bucket list experience. Usually it works out perfectly where groups do not have to stand on the other side of the partition from their group, but every now and then we do get odd numbers booked for the trip. I do apologize that this took an element away from your experience. Your feedback does help to make sure that we take all considerations for our passengers trips in the future.

We are very happy to hear that you enjoyed your flight with Troy! He is great at what he does and enjoys providing our passengers with the safest and most bucket list worthy experiences possible. We hope to fly with you again soon!

We are so very pleased to hear that you enjoyed your flight with Jesse! He is a fantastic pilot and loves to share his passion and knowledge for ballooning with our passengers. We are also pleased to hear that your flight was enjoyable, despite the initial fears. We look forward to flying with you again soon!

We are very pleased to hear that you enjoyed your flight with us! We always say there is no better way to end a sunrise flight than with a nice cold mimosa. We hope to fly with you again soon!