Thanks family for choice our service, I hope see you in the future " Pura Vida "

Good morning Mr.Roberto is a pleasure to greet you at the same time I also want to express and respond to you and all our trip advisor subscribers who read this comment that everything you mention is not a pity that I can not attach evidence through this platform and can show it: 1) You contacted us by phone on Saturday, July 13 and also by email that first day that called 8:30 a.m. was told it was too late to do the tour you are talking about, we proposed that it was better that I did another day with more time to which you said that you would think and that anything would contact us later . 2) That same day Saturday contact us again at 11:35 am and tell us what you want to do the tour of Palo Verde National Park on Sunday, we agreed to confirm your tour and you were told that the adults would pay $100 pp and the 11-year-old girl paid as an adult because that is what we have established in our company as a policy and many others in this tourism industry also charge as children adults 11 years and older when you told me your age by means of messages I clarified it well and even wrote to you by text message, he created that it could not be clearer and you agreed to take the tour . 3) On Sunday when we arrived for you to pick you up at the hotel lobby everything was fine until after traveling about 20 minutes in the bus the subject of charge for the tour because in fact we even trust you to pay all the money on the day of the tour before traveling and you refused to pay for the girl and still wanted to charge you with a child rate to help you even more and especially because We were already on the road and you said that we went back to the hotel which was not so much to waste our time, money and lack of seriousness in our deal that we had already agreed . 4) I recognize that part of the error was not Berle charged at the time of collection because if we had known that this was going to happen we did not leave the hotel and right there he would have canceled the tour but because he was confident he taught us one more lesson in life . 5) You after all that he went back to the hotel to speak badly of our company and even spoke with our sales representatives on the beach of the hotel andaz and told him that if we gave up the guide that charged him and that according to him he made a bad gesture to which we agreed to calm your anger and that conditioned us that if we did not write any bad comments on trip advisor, we sent him an email again showing him a photo of the guide and apologizing almost on his knees and in the end he always wrote the bad comment . 6) Many times clients believe that because we are local tour operators they can intimidate us with their comments and tantrums so that we have to accede to their pretensions and that's not the way things are because we are no less than the big agencies recognized in Costa Rica because equally we are better than them and I dare say it because the comments speak for themselves . 7) With all your respect I have the right to the answer to y our comment and he said with all your heart that the next time I hired tourist services or any other service is more serious with people when doing business because you are the people who want to take advantage of others because you did not want to pay for 4 people only $ 300 for a tour of the most desired by tourists when they visit the province of Guanacaste and see us chalking to say goodbye to a person who today has no work as long as you did not write a bad comment to which always did . I leave in your consciousness all that happened and I apologize if we do not meet your expectations.Thanks

With all due respect I miss your comment because when you called us to book and then you were sent messages for the pick up time and other details it was explained well what options we had with the tour of palo verde National Park and you preferred to only make a boat because your children could get tired for the ages they have being there, call us the tour guide and tell us that you want lunch when you said no then I told the guide that it was okay and at that moment we were engaged since there were children in the tour to provide lunch in the same way it was agreed that maybe we did not see many birds and animals that is not our fault because nature is essential but everything was given as agreed and you left late half an hour I have witnesses to the hotel security where this entry was registered at 7:20 a.m. and you had to be at 7:30 a.m. and you showed up late and now you have the nerve to say that we We arrived late that is not good otherwise the price you paid was to go with more people and in the end we gave it to you so that you felt more comfortable with your children and husband created that one for wanting to do a good never stays well .