Dear Thehoun, Thank you for taking the time to share your feedback with us regarding your recent Venice In a Day tour. We apologize for any inconvenience caused by our tour guide and we are sorry to hear that you did not fully enjoy your experience. Our team of professional guides is carefully selected based on their expertise, language skills, and passion for sharing their knowledge of the city's history and culture. If you can please contact us directly at feedback@walks.org to provide your booking reference number, we will certainly address this issue with the guide to ensure that we are delivering the best possible service to our guests. Regarding the incident with the seagull, unfortunately, it is a common occurrence in Venice, and we advise our guests to be cautious with their food items in public spaces. We hope that it did not affect your overall enjoyment of the tour. We take your feedback seriously and we will do our best to improve our services based on your comments. We hope that you will consider giving us another opportunity to exceed your expectations on a future tour. Thank you again for choosing our tour and for sharing your valuable feedback. Best regards, Jhonas.

Dear H2255ZS, Thank you for joining us on our Venice In a Day tour and for sharing your feedback. We are delighted to hear that you had a fantastic time and that our guide, Mose, provided you with an enjoyable and informative experience. We appreciate your feedback on the group size, and we are constantly working to improve our tour experience to ensure that all our guests have a wonderful time. Thank you for the tips on backpacks and bathroom access. We will ensure that future guests are well informed. Once again, thank you for choosing us as your tour operator. We hope to see you again soon on one of our tours to explore more of the incredible cities that we offer tours. Best regards, Jhonas.