Buongiorno, Grazie per aver condiviso con noi i tuoi commenti. Ci dispiace sapere che il servizio non è stato di suo gradimento e la ringraziamo per aver condiviso la sua esperienza con noi. Naturalmente, tutti i feedback sono molto importanti per aiutarci a migliorare. A causa della situazione attuale, alcuni monumenti della città sono chiusi, cosa che purtroppo è fuori dal nostro controllo. Tuttavia, puoi controllare il nostro sito web per tutte le informazioni su questi aggiornamenti. Di nuovo, grazie per i vostri commenti e ci dispiace che il nostro servizio non sia stato come ci aspettavamo. Saluti,

Dear Sir/ Madam, Thank you for sharing your experience in Seville with us. We are glad you enjoyed the views from the unique perspective of our double-decker buses. It's encouraging to see that our passengers enjoy the tour so much, as well as the walking tours. We appreciate your kind comments to our guides. We will share it with them! Thank you for trusting City Sightseeing and we hope to welcome you on board again at your next destination. Kind regards,

Caro usuario, Grazie per le vostre gentili parole! Siamo lieti che il vostro viaggio a Siviglia sia stato piacevole e che abbiate avuto un'interazione così positiva con il nostro staff, Felicidad! Speriamo di vedervi presto in una delle nostre oltre 100 destinazioni in tutto il mondo. Cordiali saluti,

Dear Sir / Madam, Your comments encourage us, since the experience you describe is just what we wish to offer all our passengers: a great way to move around the city, getting to know the main sights and monuments. In addition, you can explore at your own rhythm thanks to our HopOn-HopOff system, allowing you to hop off at each stop to visit the monuments and then back on to continue the tour. We are glad to hear you had a great time in Seville. We are glad to hear you had a great time in Seville and such a positive interaction with our staff members. Thank you for choosing City Sightseeing and we hope to continue welcoming you aboard our double decker buses on future trips! Kind Regards,

Dear Sir/Madam, Thank you for choosing City Sightseeing and for your kind review. We are glad you were able to enjoy our tour around Seville, discovering all the best sights in the city while learning about its history and culture with our guide Veronica! We will be sure to pass on your comments to her. Our passengers' feedback and comments help us continue to offer a great sightseeing service and it’s encouraging to hear you enjoyed your time in the city so much. Thank you for choosing City Sightseeing and we hope to continue welcoming you aboard our double decker buses on future trips! Kind regards,

Dear Sir/Madam, Thank you for taking the time to share your opinion on Tripadvisor. Due to Christmas celebrations, many streets located at the historic city center are closed to traffic. We're sorry to hear the tour didn't fulfill your expectations and apologize for any inconvenience that may have been caused. We take note of your comments and hope to see you again soon at your next City Sightseeing Destination. Kind Regards,

Dear sir/madam, Thank you for your kind words! We´re glad you enjoyed your trip with us in Sevilla and that you had such a positive interaction with our staff members. We hope to see you soon at one of our over 100 destinations worldwide. Kind regards,

Dear Sir/Madam, Thank you for taking the time to share your opinion on Tripadvisor. Due to the MTV Music Awards celebrated in Sevilla, Plaza de España was closed for a few days and our routes and timetables suffered some changes. We apologize for any inconvenience this may have caused. We have had this information visible in our buses and our staff was available to answer any questions and inform of these changes at our stops. We apologise for any inconvenience these changes may have caused and hope to be able to welcome you onboard again soon in one of our over 100 destinations worldwide. Kind regards,

Dear Sir / Madam, Thank you for taking the time to share your opinion. We are sorry to hear you felt this way about the tour. We take note of your comments regarding the waiting time at the stops as we work daily to continue to improve our service. In the same way, we would like to let you know we have several buses operating continuously along the route to ensure the frequency of buses at all stops and we work daily to provide the best possible service for all our passengers. We are sorry to hear you felt this way about the tour and apologize for any inconvenience you may have experienced. Best Regards,