Dear Amig@ Thank you for your comment, we have investigated your case, we confirm that at all times we were in contact with you and even with your hotel. Your place of lodging was 2 hours away from downtown Merida, so it was not possible to provide the pick up at your hotel, as the title of the product itself indicates "Celestun from Merida". We informed your agency of the above and they agreed. We checked the product configuration in GYG and everything is configured to indicate that the tour is from Merida, and it is indicated that pick-ups are available from hotels in downtown Merida. We also give the option that if someone is interested in the tour, they can book it and they will be directed to a meeting point within the downtown Merida area, but apparently, you did not agree to this option. We are really sorry that you could not be part of this experience, Celestun is undoubtedly one of the most beautiful biosphere reserves. Dulce, Amigo Tours

Dear Amig@ Thank you very much for your comments, we hope you had an excellent experience. Dulce, Amigo Tours

Dear Ana We are sorry for the experience you are going through, the Amigo Tours team has been and will continue to be in contact with you until the issue is resolved. We regret the cancellation of the service due to the health emergency. Dulce, Amigo Tours

Hola :) Agradecemos tu comentario y estamos felices de que tu experiencia con nosotros haya sido buena. ¡Tienes razón! Celestún es un lugar impresionante. Esperamos que vuelvas pronto. Saludos, Amigo Group.

Hello Mike :) We appreciate your comment and it makes us very happy to know that you enjoyed this experience with us; Your opinion is very important as we strive to offer an unforgettable experience to each of our clients. We hope you come back soon! Regards, Amigo Group.

Estamos felices de que hayas disfrutado esta experiencia ya que en amigo Group nos esforzamos en ofrecer lo mejor a nuestros clientes ya que amamos lo que hacemos. Esperamos que vuelvas pronto a vivir una nueva experiencia con nosotros. Saludos, Amigo Group.

Good afternoon! We're glad to know you had a wonderful time with us in the Celestun Biosphere Reserve. Remember that we offer many other experiences from Mérida and all around the world . We hope you to come back soon :) Best Regards, Amigo Group

salut! Merci beaucoup pour vos commentaires, nous sommes heureux de savoir que vous avez passé un merveilleux moment avec nous. Nous travaillons chaque jour pour fournir le meilleur service à tous nos clients car nous aimons ce que nous faisons. Nous espérons que vous reviendrez bientôt. Meilleures salutations, Amigo Group